Nethania Lewis
Rock Hill,SC
Summary
Proven expertise in customer service and technical troubleshooting, honed at Tivity Health and other notable companies. Excelled in enhancing customer satisfaction and loyalty through effective communication and problem-solving skills. Demonstrated proficiency in Microsoft Office and organizational abilities, achieving top performance metrics in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Education Specialist
Be Great Academy
Rock Hill, South Carolina
11.2025 - Current
- Currently provides second-grade instruction and academic support at Cherry Park Elementary School of Language Immersion.
- Previously taught first grade at Northside Elementary School of the Arts through Be Great Academy.
- Provided Pre-K and Kindergarten instruction and enrichment during Be Great Academy's summer camp at India Hook Elementary.
- Plan and lead age-appropriate lessons and activities that reinforce students academic skills and understanding.
- Provide individualized academic support, assist with homework, and reinforce concepts taught during the school day.
- Supervise students during recess, snack, and other daily activities while maintaining a safe, structured, and positive learning environment.
Lunch Room Monitor
Cherry Park Elementary School of Language Immersion
Rock Hill, South Carolina
10.2025 - Current
- Supervise lunchroom activities to ensure student safety and engagement.
- Enforce school policies and procedures during meal times for orderly conduct.
- Mediate conflicts among students to maintain a positive lunchroom environment.
- Support custodial staff by helping with cleaning tasks after meals were finished.
- Communicate regularly with teachers about student behaviors in the cafeteria.
- Supervise students seating arrangements and enforce rules regarding noise levels and other behavior expectations.
- Respond quickly to any accidents or incidents in the cafeteria.
- Greet students upon arrival in the lunchroom, direct them to their assigned tables, and provide instructions for mealtime procedures.
Media Team Member
New Life Worship Center
Winnsboro, South Carolina
08.2025 - Current
- Collaborates with team members to create engaging multimedia presentations.
- Operates audio and visual equipment during worship services and events.
- Assist in live streaming services to enhance online audience experience.
Children's Church Teacher
New Life Worship Center
Winnsboro, South Carolina
08.2025 - Current
- Created a safe and welcoming environment for all children.
- Organized group activities to promote teamwork and cooperation.
- Collaborated with church staff to coordinate special events and programs.
- Prepared and presented Sunday School lessons, utilizing teacher guide and other creative resources.
- Planned games, songs and dances as part of religious curriculum.
- Worked with ministry team to gather materials for lessons.
- Assisted church staff members with projects and attended necessary staff meetings.
Experience Center Representative (WFH)
Tivity Health
Chandler, AZ
12.2022 - 05.2025
- Answered inbound calls daily and also made outbound calls occasionally. Assisted Blue Cross and Blue Shield members along with Mutual Of Omaha members and Walmart employees by enrolling them into fitness memberships (Well On Target, Fitness Your Way, Mutually Well, and Fitness Pass). Handled payments, provided program overviews, assisted with billing concerns, technical issues, and cancellations pertaining to memberships.
- Managed member inquiries and provided timely solutions to concerns.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
Credit Agent (WFH)
Alorica (Eversource)
Irvine, CA
01.2022 - 08.2022
- Answered inbound calls and made outbound calls when needed. Assisted electric and gas customers located in Connecticut and New Hampshire with their accounts. Took payments and setup customers on payment plans. Issued reconnects for customers who experienced disconnection of service.
- Utilized problem-solving abilities to troubleshoot customer issues promptly and professionally.
- Provided excellent customer service, demonstrating strong communication and interpersonal skills.
- Demonstrated empathy and patience when interacting with customers to build rapport and trust.
- Maintained positive, professional attitude in all customer interactions.
- Met or exceeded performance metrics, including call handling time, sales targets, and customer satisfaction scores.
IT Administrative Assistant
Winthrop University
Rock Hill, SC
09.2021 - 11.2021
- Assisted with answering calls. Worked on and created budget spreadsheets using excel. Assisted with social media pages for the IT Department.
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Used Microsoft Office Suite to create and revise documents and presentations.
- Greeted and screened visitors to direct to correct employee or office.
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs.
IT Call Center Assistant
Winthrop University
Rock Hill, SC
04.2021 - 11.2021
- Answered incoming calls and also helped to resolve IT issues that students or faculty and staff may have experienced. Helped students, faculty, and staff with their accounts as well as answered and sent out emails.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Made appropriate account corrections to resolve customer problems.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Guided customers in troubleshooting technical issues and addressing customer service inquiries.
- Used database system to record notes and call information.
Administrative Assistant
York Technical College
Rock Hill, SC
11.2015 - 05.2017
- Operated office equipment such as fax machines, scanners, and phone systems. Also used computers for word processing, database management, and other applications.
- Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individuals. I also assisted the staff during college events which involved preparing students for upcoming semesters.
- Maintained files and filing, keeping sensitive information confidential.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, and maintaining records.
- Searched for information in company databases or online to answer questions or resolve problems.
Education
Certificate - Teaching Assistant
IAP Career College
Portland, OR05-2026
Bachelor of Arts (B.A.) - Communication
Southern New Hampshire University
Manchester, NH, US12-2023
Associate in Arts (A.A.) - University Transfer
York Technical College
Rock Hill, SC05-2017
High School Diploma -
Warren Early College High School
Warrenton, NC05-2014
Skills
- Communication
- Teamwork
- Organizational Skills
- Customer Service
- Computer Skills
- Microsoft Office
- Critical Thinking
- Problem-Solving Strengths
- Goal-oriented mindset
- Customer support
- Technical troubleshooting
- Time management abilities
Timeline
Education Specialist
Be Great Academy
11.2025 - Current
Lunch Room Monitor
Cherry Park Elementary School of Language Immersion
10.2025 - Current
Media Team Member
New Life Worship Center
08.2025 - Current
Children's Church Teacher
New Life Worship Center
08.2025 - Current
Experience Center Representative (WFH)
Tivity Health
12.2022 - 05.2025
Credit Agent (WFH)
Alorica (Eversource)
01.2022 - 08.2022
IT Administrative Assistant
Winthrop University
09.2021 - 11.2021
IT Call Center Assistant
Winthrop University
04.2021 - 11.2021
Administrative Assistant
York Technical College
11.2015 - 05.2017
Certificate - Teaching Assistant
IAP Career College
Bachelor of Arts (B.A.) - Communication
Southern New Hampshire University
Associate in Arts (A.A.) - University Transfer
York Technical College
High School Diploma -
Warren Early College High School