NETHERLAND JACKSON
Henderson,USA
Summary
Skilled Youth Care Worker with successful history of providing guidance and support to diverse youth populations. Thorough understanding of interventions, counseling techniques, and behavior management strategies. Known for creating safe environments that promote positive growth and development. Previous roles have resulted in improved behavioral outcomes and increased engagement within educational settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
R1 RCM
Evansville, IN
11.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisting patients with completing registration for appointments, or walk-in services.
- Maintained accurate cash register and balanced daily cash drawers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensure patient insurance and information are up to date.
Lead Residential Counselor
United Methodist Youth Home
Evansville, IN
08.2021 - Current
- Working in a youth residential facility with residents who are placed due to truancy or placed by probation.
- Supervised daily activities of youth residents in a structured environment.
- Developed and implemented individualized care plans for diverse youth needs.
- Monitored behavioral issues and documented incidents for review and analysis.
- Ensured compliance with safety regulations and best practices in residential care settings.
- Make meals such as breakfast, lunch, and dinner.
- Issue medications per daily schedule.
- Encouraged clients to participate in recreational activities such as sports, art classes, music lessons.
Care Team Member
MyPlanAdvocate
Henderson, KY
08.2023 - 10.2023
- Collaborated with clients to understand their unique care needs.
- Documented client interactions and care updates in electronic records.
- Assisted in navigating healthcare systems and resources for clients.
- Adhered to ethical standards of practice while caring for clients.
Client Experience Representative
EverQuote
Evansville, IN
09.2020 - 07.2023
- Managed client inquiries to ensure timely and accurate responses.
- Collaborated with teams to enhance the overall client experience.
- Utilized various software programs such as CRM systems, databases, and spreadsheets to track customer interactions and store relevant data.
- Ensure clients' information is correct on insurance cards and paperwork.
- Handle Medicare and under-65 questions about insurance policies.
Residential Advisor
Earle C. Clements Job Corps Academy
Morganfield, KY
02.2015 - 08.2019
- Supervised residential living environment for diverse youth populations.
- Facilitated conflict resolution among students to promote harmony.
- Organized recreational activities to encourage team building and engagement.
- Implemented behavior management techniques to support positive interactions.
- Collaborated with staff to develop individualized student plans and services.
- Established professional rapport with hall residents, building lasting relationships with people of various ages and from different cultures.
- Conducted regular room inspections to ensure compliance with housing policies.
- Provided guidance and support to students in a residential setting.
Education
Bachelor of Science - Psychology
Kentucky State University
Frankfort, KY12-2026
High School Diploma -
Henderson County High School
Henderson, KY05-2007
Bachelor's - Correctional Services
University of Phoenix-Online Campus
Phoenix, AZSkills
- Crisis intervention
- Behavioral assessment
- Case management
- Client relationship management
- Data entry
- Medication administration
- Effective communication
- Proficient in Microsoft
- Team collaboration
- Conflict resolution
- Drawer balancing
- Customer service
- Basic math
- Customer service excellence
- Cleaning and sanitizing
- Money handling
- Multitasking and organization
- Point-of-sale system operation
- Receipt handling
- Financial records oversight
- Time management skills
- Professionalism and courtesy
- Customer relations
- Order packaging
- Patience and empathy
- Cash drawer balancing
- Credit card processing
- POS system operations
Certification
First Aid Certification
Timeline
Cashier
R1 RCM
11.2023 - Current
Care Team Member
MyPlanAdvocate
08.2023 - 10.2023
Lead Residential Counselor
United Methodist Youth Home
08.2021 - Current
Client Experience Representative
EverQuote
09.2020 - 07.2023
Residential Advisor
Earle C. Clements Job Corps Academy
02.2015 - 08.2019
Bachelor of Science - Psychology
Kentucky State University
High School Diploma -
Henderson County High School
Bachelor's - Correctional Services
University of Phoenix-Online Campus