Ne'Tia Smith
Atlanta,Georgia
Summary
Determined professional with over ten years of customer service experience. Considered team player and hardworking Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Employee Screener
Unifi/Delta Global
01.2021 - Current
- Maintained meticulous record-keeping of data on various subjects.
- Observed regulations regarding work procedures to keep company compliant.
- Utilized passwords and other security measures to prevent data compromises.
- Protected customers' baggage from loss, theft and damage by handling each properly during screening process.
- Searched individuals and baggage for weapons and other prohibited items.
- Upheld strong customer service standards while completing screenings.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
Custodian
A.G. Rhodes Health and Rehabilitation Center
08.2017 - 04.2020
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
Environmental Service Technician
A.G. Rhodes Health and Rehabilitation Center
03.2013 - 08.2017
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Collaborated with department supervisors to identify areas for improvement in housekeeping processes and implement changes as needed.
- Cleaned elevators, glass, and planters in public areas.
- Verified cleanliness and organization of storage areas and carts.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
Environmental Services Housekeeper
Piedmont Atlanta Hospital
06.2009 - 11.2012
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
Education
Some College (No Degree) - LPN
South College
Atlanta, GAHigh School Diploma -
Penn Foster
Scranton, PA06.2020
Skills
- Security Station Background
- Cargo Inspections
- Hazardous Items Understanding
- Customer Rapport Building
- Customer Relations Skills
- Friendly, Positive Attitude
- Relationship Building
- People Skills
- Customer Service
- Critical Thinking
- Microsoft Office
- Computer Skills
- Accurate Reporting
- Team Building
- Active Listening
Timeline
Employee Screener
Unifi/Delta Global
01.2021 - Current
Custodian
A.G. Rhodes Health and Rehabilitation Center
08.2017 - 04.2020
Environmental Service Technician
A.G. Rhodes Health and Rehabilitation Center
03.2013 - 08.2017
Environmental Services Housekeeper
Piedmont Atlanta Hospital
06.2009 - 11.2012
Some College (No Degree) - LPN
South College
High School Diploma -
Penn Foster
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