Netsanet Getahun
San Francisco,CA
Overview
8
8
years of professional experience
Work History
Surgical Practice Coordinator 3
University of California
San Francisco, CA
07.2021 - Current
- Manage administrative tasks autonomously in a fast-paced, dynamic environment, supporting the Chief of Vascular Surgery and assisting with patient-related duties with minimal supervision
- Serve as the primary liaison between patients and doctors, ensuring seamless communication and coordination throughout the entire treatment process
- Oversee weekly clinics by ensuring all patients have scheduled or completed necessary diagnostic tests prior to their follow-up appointments, coordinate the retrieval of medical records and external imaging, and secure insurance authorizations for subsequent visits
- Collaborate closely with Mas, front desk staff, and vascular lab teams to resolve real-time issues, coordinate urgent imaging needs, and maintain smooth clinic flow
- Conduct detailed post- clinic breakdowns using surgeon notes to schedule appropriate follow- up visits
- Efficient triage in-basket messages and e-mails from patients, doctors, peers, and various departments, utilizing critical thinking and sound judgment to assess the urgency of clinical inquiries and make sure they are handled in a timely manner
- Facilitate communication and coordination across departments to assist patients in navigating necessary pre-surgical services, including cardiac testing, cardiology clearance, pulmonary function tests, radiology imaging, lab tastings and more, ensuring all required steps are efficiently completed
- Maintain and update Excel spreadsheets to track high-risk surgical candidates, providing weekly status reports to the surgeon on completed pre-operative steps and securing surgery dates for patients
- Schedule follow up appointments and surgeries via EPIC and secure insurance authorizations and Letters of Agreement (LOAs) in advance
- Handle a high volume of daily calls while multitasking and managing day-to-day operations
- Maintain surgeon’s calendars
- Fill out daily surgery statics by accurately y recording key metric such as new cases urgent cases, surgery authorizations, canceled cases etc.
Active member
Doctors Without Borders at SFSU
09.2017 - 03.2020
- Collaborated with other members for philanthropy events to support Doctors Without Borders' international organization
- Coordinated medical volunteer events to provide essential meals and resources for individuals facing food insecurity
- Worked collaboratively with teams of volunteers to ensure successful event outcomes
- Developed strong interpersonal communication skills through outreach efforts.
Health Educator
Peer Health Exchange
San Francisco, CA
09.2017 - 05.2019
- Facilitated 13 health education workshops at Title 1 schools, covering topics such as sexual health, substance abuse, and mental health, ensuring clear communication and understanding of sensitive topics
- Managed weekly discussions with 25 high school students, providing a safe and supportive environment for discussions on consent and mental health
- Developed strong interpersonal communication skills by addressing diverse health topics.
Education
Bachelor's of Science - Biology-Physiology, Minor in Chemistry
San Francisco State University
San Francisco, CA05.2020
Skills
- Multitasking
- Time management
- Clinical Systems: EPIC, APeX, REDCap
- Software: Microsoft Office Suite (Excel, Word, PowerPoint), PDF editing, scanning systems
- Reporting & Tracking: Excel spreadsheets, calendar management, clinical stats
- Medical knowledge: terminology, insurance workflows, HIPAA, pre/post-surgical protocols
- Interpersonal skills
- Organizational skills
- Detail-oriented
- Conflict resolution
- De-escalation
- Adaptability
- Team collaboration
Timeline
Surgical Practice Coordinator 3
University of California
07.2021 - Current
Active member
Doctors Without Borders at SFSU
09.2017 - 03.2020
Health Educator
Peer Health Exchange
09.2017 - 05.2019
Bachelor's of Science - Biology-Physiology, Minor in Chemistry
San Francisco State University
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