Hi, I’m
Nette Martino
Chicago,Illinois
Overview
15
years of professional experience
Work History
LinkedInChicago, Illinois
Customer Success Manager
10.2015 - 08.2026
Job overview
- Partner with Sales, Technical Account Managers, and Solutions Engineering post-sale to ensure complete, timely delivery of solutions and a seamless customer handoff
- Manage a book of global enterprise customers, driving overall account health including product adoption, usage velocity, retention, renewals, and expansion opportunities
- Leverage client usage data and industry metrics to deliver actionable insights, optimize ROI, and guide customers toward their desired business outcomes
- Conduct executive business reviews to align on customer priorities, review performance metrics, share product roadmap updates, and recommend strategies to maximize value
- Serve as the voice of the customer internally — surfacing feedback and insights to Product, Content, Engineering, and Sales to improve the user experience and inform roadmap decisions
- Design and execute tailored onboarding and adoption strategies for key global customers to accelerate time-to-value and drive long-term retention
- Deliver on-site and virtual presentations, webinars, and workshops to drive engagement and adoption of new products and features
- Lead special projects focused on increasing customer engagement and accelerating adoption of new platform capabilities
CJ AffiliateChicago, Illinois
Advertiser Account Manager
01.2012 - 09.2015
Job overview
- Managed a portfolio of enterprise advertiser accounts within a performance-based digital payments and affiliate marketing network, driving revenue growth, retention, and program optimization.
- Created, maintained, and adjusted a portfolio of assigned client accounts
- Stewarded productive, successful relationships with advertisers and clients
- Led weekly strategic calls with enterprise clients to review performance, providing YOY analysis and data-driven recommendations
- Conducted regular executive business reviews and QBRs to align on client goals, review performance metrics, and surface expansion opportunities
- Managed P&L for each assigned account to ensure profitability
- Acted as main point of contact for assigned clients, maintaining relationships and continuously meeting client expectations
- Identified and acted on opportunities to broker relationships between key clients to improve performance and profitability
- Worked with clients to define strategies, metrics, benchmarks, and objectives for each assigned account
- Determined and applied pricing strategies to enhance clients' appeal to publishers
- Provided recommendations on strategies including program descriptions, commission structure, and overall offering
- Found new incremental business opportunities and provided clients with sound recommendations
- Worked with account team to develop account management strategies and skills
- Delivered quarterly plans including program strategy, timelines, and deliverables
- Provided quarterly and semi-annual business reviews
- Researched, relayed, and applied affiliate and industry trends
Timeline
Customer Success Manager
LinkedIn
10.2015 - 08.2026
Advertiser Account Manager
CJ Affiliate
01.2012 - 09.2015