Nettie Warley
Client Service Representative
LONG BEACH,CALIFORNIA
Summary
High-energy Client Service Representative with demonstrated administrative expertise, analytical and proven problem-solving skills. Proven history of delivering exceptional client service through proactive communication and diligent follow-up. Highly organized, responsive and versed in managing client and management expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Service Representative
Daylight Transport, LLC
Fontana, CA
07.2017 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provide customers with product and service information.
- Resolve product or service problems, often by clarifying customers complaint; determining problems by selecting and explaining best solution/options; thorough follow up in order to ensure complete customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity. Average 150 calls via ADC and 80 emails daily.
Airport Shuttle Driver
Joe's Lax Parking
Los Angeles, CA
12.2013 - 07.2017
- Drove passenger shuttle bus to and from terminal.
- Planned routes and made proactive adjustments using GPS apps to account for traffic problems.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Adhered to tight schedule and met departure and arrival deadlines. Transported average of 100-130 passengers daily, considerably more during peak seasons.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
Direct Support Professional Caregiver
The Mentor Network
Long Beach, CA
08.2010 - 08.2011
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Daily assignment of 8-10 patients per shift.
Intake Specialist
Crescent Healthcare
Santa Fe Springs, CA
04.2009 - 08.2011
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
- Maintained daily productivity, minimum 100 interactions per shift.
Education
High School Diploma -
Benjamin N Cardozo High School
Bayside, NY06.
No Degree - Nursing
Queensboro Community College
BaysideEKG Certification - EKG/Cardiac Monitoring
Midland Career Institue
Hempstead, NYSkills
- Customer Account Management
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Call Documentation
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Excellent Attention to Detail
- Medical Release of Information (ROI)
- Inbound and Outbound Calling
- Intake Interview
- Medical Terminology
- Eligibility Verification
Certification
- First Aid
- CPR Adult/Child
Timeline
Client Service Representative
Daylight Transport, LLC
07.2017 - Current
Airport Shuttle Driver
Joe's Lax Parking
12.2013 - 07.2017
Direct Support Professional Caregiver
The Mentor Network
08.2010 - 08.2011
Intake Specialist
Crescent Healthcare
04.2009 - 08.2011
High School Diploma -
Benjamin N Cardozo High School
No Degree - Nursing
Queensboro Community College
EKG Certification - EKG/Cardiac Monitoring
Midland Career Institue
Similar Profiles
Oshalina RichardOshalina Richard
Dispatcher at DAYLIGHT TRANSPORT LLCDispatcher at DAYLIGHT TRANSPORT LLC
Dan MorganDan Morgan
Account Executive at Daylight Transport, LLCAccount Executive at Daylight Transport, LLC
MUNISH CHADHAMUNISH CHADHA
CDL Class A Driver at Daylight Transport, LLCCDL Class A Driver at Daylight Transport, LLC
Carlos Gilberto Sanchez ReyesCarlos Gilberto Sanchez Reyes
Forklift Operator at Daylight Transport, LLCForklift Operator at Daylight Transport, LLC
Milan BalderramaMilan Balderrama
Office Assistant at MB Healthcare ConsultingOffice Assistant at MB Healthcare Consulting