Neus Quiñonero Añó, MRC
Salisbury,MD
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Director of Rehabilitation Program
The Personal Wellness Center
Salisbury, MD
02.2024 - Current
- Carry a caseload of rehabilitation clients.
- Implemented policies and procedures to ensure compliance with company policies, CARF Standards, and COMAR regulatory requirements.
- Created and maintained reports on operational performance metrics.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Manage youth admission into the program by coordinating referrals and intakes for services.
- Audit services to ensure that the rehabilitation services adequately meet the needs of the clients served on an ongoing basis and are as outlined in their Individual Rehabilitation Plan (IRP).
- Audit Family Support Specialists’ clinical documentations including client charts/binders, assessments, IRPs, progress notes, monthly summaries, therapists’ collaborations, and discharge plans.
Lead Intake Coordinator
The Personal Wellness Center
Salisbury, MD
03.2023 - 02.2024
- Carry a caseload of 24 rehabilitation clients.
- Developed and implemented strategies for improving customer service efficiency.
- Coordinated the scheduling of staff members to ensure adequate coverage of intakes.
- Analyzed data from multiple sources to identify areas for improvement in customer service operations.
- Reviewed and updated existing policies related to intake procedures as needed.
- Collaborated with other departments within the organization to support overall objectives.
Family Support Specialist
The Personal Wellness Center
Salisbury, MD
10.2022 - 03.2023
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
- Identified appropriate community resources and provided referrals for services.
- Maintained confidentiality through stringent handling of charts and data.
- Supported individuals by facilitating weekly group sessions.
Psychiatric Rehabilitation Direct Care Worker
Community Behavioral Health
Cambridge, MD
08.2021 - 09.2022
- Manage caseload under the supervision of licensed mental health providers by assisting clients in the implementation of rehabilitative behavior and recreational programs.
- Handled challenging behaviors using proven deescalation strategies.
- Aided individuals to achieve personal goals and objectives.
- Planed group sessions for different treatment programs providing sensory and social stimulation to program individuals.
- Adjusted communication level and technique to meet needs of various individuals.
- Engaging with patients and families to provide emotional support and daily living instruction.
Billing Administrator
Alpha Home Care Services
Fairfax, VA
06.2020 - 08.2022
- Reviewed and processed customer invoices, ensuring accuracy of data entered into billing system.
- Maintained accurate records of customer accounts, including invoice payments and account balances.
- Researched discrepancies in customer accounts to ensure timely payment of outstanding invoices.
- Generated financial statements for management review on a regular basis.
Education
Master of Science - Clinical Rehabilitation Counseling
UMES - University of Maryland Eastern Shore
Princess Anne, MD03-2021
Bachelor of Arts - Sociology
UMES - University of Maryland Eastern Shore
Princess Anne, MD12-2018
Bachelor of Science - Forensic Psychology
VIU - Universidad Internacional de València
Valencia, SpainSkills
- Clinical Documentation
- Case management
- Behavioral modification
- Non Violent Communication
- Time management
- Conflict resolution
- Leadership
- Bilingual
- Crisis interventions
- Suicidal risk assessment
- Learning disability awareness
- Data Analysis
Certification
València
- Usui / Holi Fire III Reiki Level 1 and 2 - 2023
- Sound Healing Practitioner - 2022
- Certified (CPR, AED) - 2022
- Introduction to Adverse Childhood Experiences (ACEs) and Early Trauma - 2021
- DLA-20, University of Maryland - 2021
- Telehealth for Mental Health Professionals, PESI - 2020
- MCASA’S Regional Campus Training – 2020
References
References available upon request.
Timeline
Assistant Director of Rehabilitation Program
The Personal Wellness Center
02.2024 - Current
Lead Intake Coordinator
The Personal Wellness Center
03.2023 - 02.2024
Family Support Specialist
The Personal Wellness Center
10.2022 - 03.2023
Psychiatric Rehabilitation Direct Care Worker
Community Behavioral Health
08.2021 - 09.2022
Billing Administrator
Alpha Home Care Services
06.2020 - 08.2022
Master of Science - Clinical Rehabilitation Counseling
UMES - University of Maryland Eastern Shore
Bachelor of Arts - Sociology
UMES - University of Maryland Eastern Shore
Bachelor of Science - Forensic Psychology
VIU - Universidad Internacional de València
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