Cornell W. Hill
Health Coach
Houston,Tx
Summary
Dedicated Entrepreneur & customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Strengths: Exemplary adaptability, customer service and problem-solving skills. Highly proficient with all technological applications & Microsoft office. Reliable, knowledgeable problem solver with 11+ years of customer service experience and a high attention to detail. Experience with checking/receiving PO's and inventory, EOM inventory counts, AP/AR's, Invoicing. Driven, Punctual and flexible individual with an acute attention to detail and a foundation in customer relations. Basic Computer Skills Assessment Score: Expert. 50 words per minute.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Owner
Wellington Wellness Personal Training
Houston, Texas
06.2020 - Current
- Built strong relationships with clients to promote health, wellness and available services.
- Developed care plans and agendas for clients based on individual health concerns and advised on specific diet and exercise plans.
- Assess customer needs to provided individual health coaching to help clients optimize personal choices.
- Consistently translate technical terminology and concepts from the expert level to entry level.
- Maintain client morale ensuring everyone is disciplined, motivated and staying on track to reach their goals, in the time we declared we would reach them.
- Strived to eliminate high-risk behavior through education, diet, exercise, stress reduction and clean living for clients.
- Adapt client inquiries into useful information to further educate the community I am serving.
Wellness Specialist
Defy Cryotherapy
Houston, Texas
11.2019 - 06.2020
- Coordinated with other healthcare providers to incorporate multiple aspects of clients' health into wellness plan.
- Maintained client records for future use and for reference by other healthcare providers.
- Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands.
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintain Cryogenic machinery which includes the handling of hazardous materials.
Barback
Axelrad Beer Garden
Houston, Texas
05.2018 - 10.2019
- Monitor and maintain operational ingredients of over 70 beverages and spirits to ensure consistent product output at one of the highest volume bars in Texas
- Stock and redistribute incoming beverages to the appropriate locations based on quantitative volume
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Trained new employees on opening and closing procedures, company policies and proper customer service
- Increase team morale through energetic engagement to maximize the experience of all patrons.
Bar Manager
Sustain Juicery
Houston, Texas
09.2015 - 10.2017
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Provide one on one specialized consults to any clients on our weight loss or organ health programs
- Provide expert nutritional knowledge, training and expertise for the store.
Sales Representative
Vitamins & Such
Houston, Texas
10.2014 - 08.2015
- Achieve daily sales goals and maintain inventory, FIFO
- Apprentice under Amrita Menon, MD
- Provide high quality recommendations for the physical needs and potential ailments of any visitors
- Hands on experience modifying diet, nutrition and exercise regimens for clients
- Specialized experience in translating complex concepts to customers with sensitive or pre-existing conditions.
Sales Representative
Red Wing Shoes
Houston, TX
06.2012 - 09.2014
- Explain product features and benefits as well as technical specifications to guests.
- Met with existing customers and prospects to discuss individual needs and recommend optimal solutions.
- Surpassed sales objectives several consecutive years by cultivating productive client relationships, 1 million dollar store award 2 years.
- Revitalized product revenues to over $250,000 in one year.
Education
Business Administration
C. T. Bauer College of Business, University of Houston
08.2011 - 10.2016
Skills
Client Service
Timeline
Owner
Wellington Wellness Personal Training
06.2020 - Current
Wellness Specialist
Defy Cryotherapy
11.2019 - 06.2020
Barback
Axelrad Beer Garden
05.2018 - 10.2019
Bar Manager
Sustain Juicery
09.2015 - 10.2017
Sales Representative
Vitamins & Such
10.2014 - 08.2015
Sales Representative
Red Wing Shoes
06.2012 - 09.2014
Business Administration
C. T. Bauer College of Business, University of Houston
08.2011 - 10.2016
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