NEVA DENGLER
Surprise,AZ.
Summary
Seasoned Operations Manager and talented leader with 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
27
27
years of professional experience
Work History
OPERATIONS MANAGER
ANDRADE & COMPANY COMMERCIAL PAINTING
Carlsbad, CA
01.2016 - Current
- Remote Work
- Lead business retention through fostering productive relationships with clients and suppliers
- Liaised between President, staff, and clients to ensure business objectives were met
- Employed financial acumen to prepare and process monthly invoicing, proposals, contracts, change orders, permits, licenses, performance bonds, and much more
- Ensured proper hiring documents fulfilled and maintained
- Full responsibility of financial and tax decisions for Owner
- Managed QuickBooks accounting records, job costing, AP/AR, payroll, and taxes
- Transformed company processes to operate more efficiently and acquire 3x business.
- Review and manage bid invitations, plans, contract requirements, specifications and pre-qualify company, including government projects
- Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
MARKETING MANAGER/SALES ADMINISTRATOR
TORRENT REOURCES, INC
Phoenix, AZ
01.2005 - 01.2015
- Spearheaded new business and client acquisition through devising and executing marketing campaigns across west coast
- Enhanced business capture and win rate through developing social media, email newsletters, direct mail, advertising, trade show appearances, and key business networking opportunities
- Utilized strong knowledge of corporate vision, performance metrics, and business strategies to pre-qualify company for business opportunities
- Employed product knowledge and writing proficiency to create and manage product and service literature via print and electronic
- Liaise with vendors and clients to negotiate prices, proposals, and contracts
- Increased bid and sales activity by 200% in challenging market by promoting new, custom-tailored products and services
- Created and implemented marketing plan in two states, increasing overall sales by 50%.
- Planned and directed staff training and performance evaluations.
- Produced contracts, reports, letters, and proposals for clients.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
ESTIMATING COORDINATOR
GRANT GENERAL CONTRACTORS
Carlsbad, CA
01.2003 - 01.2004
- Collaborated with project managers to identify and assess project requirements and scope.
- Analyzed bid proposals to ensure compliance with specifications and accuracy of estimates.
- Coordinated communication between subcontractors, vendors, and internal teams to streamline processes.
- Implemented standardized estimating procedures to enhance efficiency and consistency across projects.
- Reviewed historical data to refine estimating techniques, ensuring competitive bidding strategies.
- Facilitated value engineering efforts by identifying potential cost savings without compromising quality or performance standards.
MANAGER
TOMMY HILFIGER
Carlsbad, CA
01.1999 - 01.2003
- Organized, set up and supervised store, inventory, and product displays to achieve client traffic and retention goals
- Directed recruitment, training, development, and performance reviews to motivate employees, encourage staff cohesion and devise incentives for sales performance
- Managed store financials including payroll budgets on weekly basis
- Collaborated with District Manager to meet operational needs and share ideas for new business development
- Expanded brand awareness by traveling to different store locations, networking, and directing store openings.
- Onboarded new employees with training and new hire documentation.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Led cross-functional teams to enhance operational efficiency and align strategic goals.
- Spearheaded initiatives to improve customer satisfaction through enhanced service delivery standards.
- Implemented performance metrics that guided team evaluations and improved overall productivity.
- Managed and motivated employees to be productive and engaged in work.
Education
Master of Business Administration -
University of Phoenix
Tempe, AZ2006
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ2004
Skills
- Project Management
- Contract Procurement
- Vendor Management
- Business Development
- Staff Leadership
- Negotiation and Persuasion
- Supplier Monitoring
- Construction Administration Management
- Purchasing and Planning
- Customer Service
- Microsoft Office
- Operational Efficiency
- Problem-solving
- Team leadership
- Decision-making
Timeline
OPERATIONS MANAGER
ANDRADE & COMPANY COMMERCIAL PAINTING
01.2016 - Current
MARKETING MANAGER/SALES ADMINISTRATOR
TORRENT REOURCES, INC
01.2005 - 01.2015
ESTIMATING COORDINATOR
GRANT GENERAL CONTRACTORS
01.2003 - 01.2004
MANAGER
TOMMY HILFIGER
01.1999 - 01.2003
Master of Business Administration -
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix