Summary
Overview
Work History
Education
Skills
Timeline
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Neva Pattillo

Napa,CA

Summary

Proven in enhancing guest experiences at Mustard’s Grill, I excel in multitasking and exceptional communication, ensuring seamless service. Skilled in conflict resolution and customer service expertise, I've significantly contributed to a positive dining atmosphere, fostering repeat visits and building strong guest relationships.

Overview

8
8
years of professional experience

Work History

Restaurant Hostess

Mustard’s Grill
05.2021 - 01.2025
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully while maintaining a calm demeanor.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions, addressing concerns and managing guests’ requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction, including dietary restrictions.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Guest Relations Executive

Hall Wines
01.2017 - 07.2021
  • Served as main point of contact for VIP guests and kept winery departments briefed on guests’ experiences and expectations.
  • Managed and improved customer service functions for reception, tasting room and member lounge areas.
  • Successfully resolved booking discrepancies and ensuring minimal disruption to guest plans.

Education

WSET 1 And 2 -

Napa Valley Wine Academy
Napa, CA

Tasting Room Professional -

Napa Valley Wine Academy
Napa, CA

Skills

  • Customer service expertise
  • Strong multitasking
  • Assertiveness
  • Relationship building
  • High volume dining
  • Problem-solving
  • Team collaboration
  • Task prioritization
  • Detail-oriented
  • Exceptional communication

Timeline

Restaurant Hostess

Mustard’s Grill
05.2021 - 01.2025

Guest Relations Executive

Hall Wines
01.2017 - 07.2021

WSET 1 And 2 -

Napa Valley Wine Academy

Tasting Room Professional -

Napa Valley Wine Academy

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Neva Pattillo