NEVAEH BRANCH
Bessemer City
Summary
Proven track record in customer engagement and operational efficiency, honed at Academy Sports and Outdoors. Adept at inventory control and payment processing, I excel in team collaboration and delivering exceptional service, ensuring customer satisfaction and seamless store functioning. Motivated professional with experience in retail sales and customer service. Proven track record of meeting and exceeding sales goals. Committed to providing exceptional customer service to ensure satisfaction. Hard-working student with knowledge of buyer awareness, credit operations, and distribution management. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised for creative thinking by my peers, I can be relied upon to help your team achieve its goals.
Personable and reliable with positive attitude and strong communication skills. Understanding of customer service principles and adept in handling transactions efficiently. Focused on providing excellent service and enhancing customer experience.
Overview
2
2
years of professional experience
Work History
Store Associate
Academy Sports and Outdoors
07.2022 - 01.2023
- Greeted customers and answered questions, assisting with needs and finding items
- Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail
- Performed general store maintenance for clean store appearance
- Unloaded store merchandise and arranged products in display areas
- Maintained store cleanliness by restocking shelves, vacuuming floors, and removing debris
- Answered customer inquiries regarding available products and services
- Provided excellent customer service, demonstrating strong interpersonal and communication skills
- Built relationships with customers through friendly conversations about products or services offered at the store
- Labeled, tagged, and sorted merchandise for sale
- Restocked shelves with appropriate items to support availability
- Resolved customer complaints promptly with professionalism and courtesy
- Operated cash register accurately and efficiently with proficiency in processing credit cards and gift cards
Daycare Assistant
YMCA
05.2021 - 08.2022
- Assisted lead teacher with snack time, arts and crafts, and putting children down for naps
- Maintained a secure environment for all children, following established safety standards
- Supervised outdoor playtime to support child safety
- Communicated with children's parents about daily activities and behaviors
- Kept classrooms clean by sterilizing and disinfecting toys and surfaces
- Provided emotional support to children and served as a role model
- Developed positive relationships with colleagues through collaborative work strategies
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
Restaurant Hostess
Hillbilly's Restaurant
08.2020 - 02.2021
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Monitored restaurant activity to determine seating and dining flow
- Maintained a professional appearance at all times while adhering to the dress code policy
- Performed opening and closing duties such as setting up dining areas, restocking supplies, checking restrooms for cleanliness
- Engaged with guests to maximize satisfaction with food and service
- Assigned seating arrangements according to guest requests whenever possible
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
Associate of Science - Practical Nursing
Gaston College
Dallas, NC07-2024
CERTIFICATION IN CERTIFIED NURSING ASSISTANT -
Gaston College
05.2023
HIGH SCHOOL DIPLOMA -
Bessemer City High School
05.2021
Skills
- Shipment Processing
- Customer Service
- Customer Assistance
- Inventory Control
- Payment Processing
- Cash Handling Accuracy
- Team Collaboration
- Promotion and discount understanding
Timeline
Store Associate
Academy Sports and Outdoors
07.2022 - 01.2023
Daycare Assistant
YMCA
05.2021 - 08.2022
Restaurant Hostess
Hillbilly's Restaurant
08.2020 - 02.2021
CERTIFICATION IN CERTIFIED NURSING ASSISTANT -
Gaston College
HIGH SCHOOL DIPLOMA -
Bessemer City High School
Associate of Science - Practical Nursing
Gaston College
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