Nevaeh Cochran-McKay
Bloomfield Hills,MI
Summary
Dedicated early-career professional experienced in customer service, education, and healthcare. Expertise in classroom management, patient support, and inventory control. Strong communicator skilled in behavioral observation and conflict resolution, facilitating effective teamwork and organized environments. Committed to enhancing client and customer experiences through reliable support and efficient daily operations.
Overview
3
3
years of professional experience
Work History
Bookstore Staff Member
Hokieshop University Bookstore
Blacksburg, Virginia
08.2026 - Current
- Assisted HokieShop University Bookstore customers with textbooks, supplies, and campus merchandise
- Advised customers on book selections based on needs or interests, enhancing their shopping experience and satisfaction.
- Resolved customer questions about prices, availability, and bookstore policies
- Checked in shipments and stocked shelves with course materials to ensure availability for students
- Assisted in the opening and closing of the store including setting up displays, restocking shelves, and closing out cash registers at end of day.
- Conducted regular price checks to ensure accuracy of pricing information displayed on shelves.
- Provided assistance to coworkers by taking over floor coverage during busy periods. with floor coverage, restocking, and closing tasks
- Operated cash registers to process customer payments and managed store funds accurately.
- Balanced register drawers and verified cash handling procedures to maintain financial accuracy and accountability
Assistant Montessori Teacher
Beverly Hills Academy
Beverly Hills, Michigan
04.2024 - 08.2026
- Led small group instruction sessions tailored to meet each student's individual needs.
- Assisted lead teacher with individual student instruction and developmental support.
- Supported Montessori classroom activities at Beverly Hills Academy with calm, child-centered guidance.
- Monitored classroom behavior, reinforcing respectful Montessori routines to foster a positive learning environment.
- Prepared Montessori learning materials and classroom stations for daily lessons.
- Prepared the environment with appropriate furnishings and materials for class needs.
- Utilized music, art and storytelling techniques during instruction time.
- Established inspiring classroom culture that encouraged children to set high self-expectations and develop self-motivation and self-direction.
- Communicated classroom needs and updates to parents, ensuring transparency and building trust.
Physical Therapist Technician
Health Quest Physical Therapy
West Bloomfield, Michigan
05.2023 - 10.2023
- Prepared treatment rooms for patient therapy sessions at Health Quest Physical Therapy.
- Assisted physical therapists with patient transfers and exercise setup to enhance patient care.
- Supported patients through prescribed therapeutic exercises under supervision.
- Instructed patients on proper exercise techniques and how to use assistive devices such as canes, walkers, crutches or wheelchairs.
- Monitored patients' performance during exercise sessions, ensuring safety and optimizing effectiveness of treatment.
- Reassured patients during therapy sessions and addressed their questions to support their comfort and understanding.
- Recorded patient notes and updated charts for therapist review
- Cleaned equipment and kept clinic spaces sanitary between appointments.
- Greeted patients and supported front desk check-in at Health Quest Physical Therapy
Education
Bachelor of Science - Psychology
Virginia Tech
Blacksburg, VA05-2028
Skills
- Customer service
- Patient support
- Behavioral observation
- Child development
- Classroom management
- Inventory management
- Team collaboration
- Conflict resolution
- Communication skills
Affiliations
- Volunteer - YMCA Literacy Program
- Virginia Tech Corps of Cadets - 2 years
Timeline
Bookstore Staff Member
Hokieshop University Bookstore
08.2026 - Current
Assistant Montessori Teacher
Beverly Hills Academy
04.2024 - 08.2026
Physical Therapist Technician
Health Quest Physical Therapy
05.2023 - 10.2023
Bachelor of Science - Psychology
Virginia Tech