Hi, I’m
Nevaeh Delaney
Pittsburgh,PA
Summary
Driven professional with a proven track record in guest engagement and quality control, honed at Marriot Hotel and other esteemed venues. Excelled in crew management and staff support, boosting team productivity and customer satisfaction. Skilled in computer applications and peer tutoring, demonstrating a comprehensive blend of hard and soft skills to drive results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
years of professional experience
Work History
Marriot Hotel
Server
03.2023 - Current
Job overview
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for lounge restaurant with social relevancy and intentionality.
Mcdonalds
Crew Leader
03.2018 - 12.2021
Job overview
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Monitored team members to verify work quality and address concerns.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
Learn And Earn
Student Worker
10.2018 - 10.2020
Job overview
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Regularly communicated with management to provide feedback and updates.
Education
Robert Morris UniversityCoraopolis, PA
Bachelor of Science from Marketing
06.2026
University Overview
- Liberty Scholarship Recipient
- Hunley Family Endowed Scholarship Recipient
- Professional Development: Creating Workplace and Personal Value
- 3.2 GPA
- Extracurricular Activities: Black Student Union
- Certification: Entrepreneurship and Innovation
- Certification: Sales
Pittsburgh Brashear High SchoolPittsburgh, PA
High School Diploma
06.2022
University Overview
- Awarded Leadership Award.
- Graduated With High Honors.
- The Galbraith McFadden Weaver Scholarship Recipient
- 3.89 GPA
- Ranked in Top 4 % of class
- Brashear Honor Society Member
- Extracurricular Activities: Soccer, Basketball, Book Club, Mentorship
Skills
- Guest Engagement
- Crew Management
- Quality Control
- Staff Support
- Peer Tutoring
- Computer Skills
Timeline
Server
Marriot Hotel
03.2023 - Current
Student Worker
Learn And Earn
10.2018 - 10.2020
Crew Leader
Mcdonalds
03.2018 - 12.2021
Robert Morris University
Bachelor of Science from Marketing
Pittsburgh Brashear High School
High School Diploma
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