Nevaeh Ferguson
Baltimore,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Youngg N Paidd
Baltimore, MD
02.2021 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
Digital Harbor High School
Baltimore07.2024
Skills
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Order and Refund Processing
- Building Customer Trust and Loyalty
Timeline
Customer Service Representative
Youngg N Paidd
02.2021 - 02.2022
High School Diploma -
Digital Harbor High School
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