Nevaeh Gardner
Kalamazoo,MI
Summary
Dynamic leader with proven expertise in team leadership and customer service, honed at Panda Express. Excelled in cash handling and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in training and motivating teams, demonstrating a positive attitude and strong communication. Achieved significant improvements in workplace culture and customer service metrics.
Overview
6
6
years of professional experience
Work History
Shift Leader
Panda Restaurant Group, Inc., Panda Express
09.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Cashier / Stocker
Walmart
10.2020 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Laborer
NMG Masonry
08.2018 - 08.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
Education
North Branch High School
North Branch, MI05.2022
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Team motivation
- Strong verbal and written communication
Timeline
Shift Leader
Panda Restaurant Group, Inc., Panda Express
09.2022 - Current
Cashier / Stocker
Walmart
10.2020 - 08.2022
Laborer
NMG Masonry
08.2018 - 08.2022
North Branch High School
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