Nevaeh Govea
Pasadena,Texas
Summary
Dynamic customer service professional with extensive experience at Walmart and Church’s Chicken. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in managing high-stress situations and implementing efficient processes, consistently achieving departmental goals while fostering team productivity and collaboration. Proficient in data entry and Microsoft Excel.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Walmart
01.2024 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Crew Team Member
Chick-fil-A
02.2022 - 07.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders and collected payments.
Team Leader Manager
Church’s Chicken
08.2020 - 02.2022
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
Education
Glenda Dawson High School
Pearland, TX05.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft Excel
- Customer satisfaction measurement
Timeline
Customer Service Representative
Walmart
01.2024 - 06.2024
Crew Team Member
Chick-fil-A
02.2022 - 07.2022
Team Leader Manager
Church’s Chicken
08.2020 - 02.2022
Glenda Dawson High School
Similar Profiles
Jennifer WingateJennifer Wingate
Personal Shopper at WalmartPersonal Shopper at Walmart
Stella GibsonStella Gibson
Cashier at WalmartCashier at Walmart
Chelsea RiceChelsea Rice
Team Associate at WalmartTeam Associate at Walmart
Karen Martinez LopezKaren Martinez Lopez
Sales Associate at WalmartSales Associate at Walmart
Rossfield JOSEPHRossfield JOSEPH
Journeyman Pipefitter at PCLJourneyman Pipefitter at PCL