Nevaeh Hancock
Akron,OH
Summary
Dynamic customer service professional with a proven track record at Petitti Garden center, excelling in problem resolution and relationship building. Adept at managing high-stress situations while enhancing customer satisfaction. Skilled in data entry and active listening, contributing to team success through effective coaching and mentoring of new hires.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Petittigardencenter
05.2023 - Current
- Assisted customers by providing accurate information and solutions.
- Managed customer interactions through phone, email, and in person
- Resolved issues enhancing overall customer satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, such as contributing to the team.
Restaurant Hostess and Cashier
Gio’s Italian Restaurant
07.2022 - 05.2023
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems, coordinating table assignments efficiently.
- Assisted in maintaining cleanliness and organization of waiting/dining area.
- Provided information on menu items.
- Coordinated large party bookings both on the phone and in-person, creating organized seating.
- Handled cash and credit transactions accurately, maintaining a balanced cash drawer at all times.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Ellet
Akron, OH05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Client relations
- Payment processing
Timeline
Customer Service Representative
Petittigardencenter
05.2023 - Current
Restaurant Hostess and Cashier
Gio’s Italian Restaurant
07.2022 - 05.2023
High School Diploma -
Ellet
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