Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nevaeh Heflin

Griffin,GA

Summary

Experienced candidate skilled in delivering exceptional customer service and consistently resolving customer issues promptly, maintaining the highest levels of satisfaction. Proficient in utilizing various communication channels such as phone, email, and web chat.

Demonstrates strong interpersonal skills that contribute to effective team leadership and motivation.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Walmart Corporate Office
Bentonville,, AR
11.2022 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Customers were educated on billing, payment processing, and customer service policies and procedures

Customer Service Representative

TSYS
McDonough, Georgia
04.2021 - 02.2022
  • Provided each customer with exceptional service by listening to their concerns and answering their questions
  • Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
  • Answered a steady stream of customer calls with up to 120 calls in queue per minute to avoid long wait times on hold.

Cashier

Zaxby's Chicken Fingers & Buffalo Wings
Locust Grove, Georgia
07.2018 - 10.2020
  • Double-checked orders for accuracy and bagged meals for transport
  • Greeted customers, offered help, and provided knowledgeable assistance
  • Restocked condiments, beverages, and supplies while keeping the service areas clean
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving
  • Prepared orders for customers by arranging food items on serving trays and placing them in take-out packaging.

Education

High School Diploma -

Spalding High School
Griffin, GA
05-2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Money handling abilities
  • Microsoft Excel

Timeline

Customer Service Representative

Walmart Corporate Office
11.2022 - 06.2024

Customer Service Representative

TSYS
04.2021 - 02.2022

Cashier

Zaxby's Chicken Fingers & Buffalo Wings
07.2018 - 10.2020

High School Diploma -

Spalding High School
Nevaeh Heflin