Summary
Overview
Work History
Education
Skills
Languages
Timeline

Nevaeh Lake

Spirit Airlines Inc.
Chicago,IL

Summary

Dedicated customer service representative with strong skills in active listening, data entry, and effective communication. Committed to enhancing customer satisfaction through efficient resolution of inquiries and management of ticketing processes.

1
year of professional experience

Work History

Customer Service Representative

1 Year 1 Month
Spirit Airlines Inc. | Chicago, IL | 04.2025 - 05.2026
  • Resolved customer inquiries efficiently through various communication channels, enhancing satisfaction levels.
  • Assisted customers with flight reservations, cancellations, and changes, ensuring a positive experience.
  • Provided information on flight schedules, baggage policies, and fare options to support customer decision-making.
  • Managed ticketing and boarding processes, maintaining compliance with airline policies and procedures.

Education

High School Diploma

Wendell Phillips Academy High School | Chicago, IL | 05.2024
  • Honor Roll Freshman and 2020
  • Awarded Good Attendance
  • Honor Roll Sophmore and 2021
  • 3.5 GPA

Skills

Customer service
Active listening
Critical thinking
Conflict resolution
Data entry
Microsoft Excel
Computer proficiency
Technical support

Languages

Spanish
Limited Working

Timeline

Customer Service Representative
Spirit Airlines Inc.
04.2025 - 05.2026
Wendell Phillips Academy High School
High School Diploma
Nevaeh Lake