Nevaeh Mugala
Kansas City,MO
Summary
Detail oriented Shift Supervisor with five years at Starbucks overseeing daily operations, team coordination, and cash management in a high volume environment. Known for strong organization, problem solving and clear communication while also supporting leadership and maintaining efficient workflow.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
Kansas City, MO
11.2021 - Current
- Supervised daily operations to ensure efficient workflow and adherence to service standards.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Front End Supervisor
Hy-vee
Kansas City, MO
01.2020 - 10.2021
- Supervised front end operations, ensuring efficient customer service and accurate transaction processing.
- Trained and mentored staff on best practices in cash handling and customer engagement.
- Implemented process improvements to streamline checkout procedures, enhancing overall efficiency.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ05.2027
High School Diploma -
Staley High School
08.2021
Skills
- Staff management
- Employee training
- Inventory control and record keeping
- Workplace safety
- Scheduling coordination
- Team leadership
- Strong verbal and written communication
Timeline
Shift Supervisor
Starbucks
11.2021 - Current
Front End Supervisor
Hy-vee
01.2020 - 10.2021
Bachelor of Arts - Psychology
Arizona State University
High School Diploma -
Staley High School