Nevaeh Ramsden
Victoria's Secret & PINK
Jamaica
4
years of professional experience
Dynamic Customer Experience Leader with a focus on strategic thinking, team management, and data-driven decision making.
Work History
Customer Experience Leader
6 Months- Led cross-functional teams to enhance customer experience initiatives across multiple channels.
- Developed and implemented training programs for staff on customer engagement best practices.
- Analyzed customer feedback trends to identify areas for service improvement and product offerings.
- Collaborated with marketing team to align customer experience strategies with brand messaging.
- Developed innovative solutions to address emerging customer needs, resulting in higher retention rates.
- Trained staff on effective communication techniques to boost customer engagement.
- Led workshops focused on enhancing customer service skills across all levels of the organization.
Sales Associate
1 Year 3 Months- Provided support during promotional events, boosting customer engagement and sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
2 Years 7 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory levels through regular stock checks and restocking efforts.
- Operated point-of-sale system efficiently, ensuring accurate transactions and cash handling.
- Collaborated with team members to create visually appealing merchandise displays.
- Resolved customer complaints promptly to maintain high satisfaction levels.
Education
Bachelor of Science - Psychology
High School Diploma
Skills
Strategic thinking
Team management
Data-driven decision making
Multichannel integration
Innovation mindset
Teamwork and collaboration
Customer service
Problem-solving skills
Problem-solving abilities
Timeline
Customer Experience Leader
Victoria's Secret & PINK
02.2026 - CurrentRead More
Sales Associate
Victoria's Secret & PINK
11.2024 - 02.2026Read More
Sales Associate
Target
03.2022 - 10.2024Read More
Morgan State University
Bachelor of Science from Psychology
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Benjamin N Cardozo
High School Diploma
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