Nevaeh' Wilson
Semmes,USA
Summary
Detail-oriented Desk Assistant with expertise in customer service, data entry, and time management. Delivers effective communication and problem-solving support, enhancing office efficiency and team collaboration. Committed to maintaining organization and providing courteous assistance, ensuring smooth operations and positive experiences for clients and colleagues.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Desk Assistant
MAWSS
Semmes, Alabama
05.2026 - 08.2026
- Checked in customers for boat rentals at the dock.
- Entered and updated client information using computer systems to ensure accurate records.
- Addressed client concerns promptly and escalated issues to management when necessary.
- Assisted customers with inquiries and provided information about services.
- Responded promptly to phone calls and emails, facilitating effective communication with clients.
- Managed inventory of office supplies, ensuring necessary items were restocked for operational efficiency.
- Maintained organized filing systems for customer records and documentation.
- Cleaned designated areas, including bathrooms and office, for hygiene.
- Launched boats off the beach
cashier
Popeyes
Saraland, AL
02.2025 - 07.2025
- Front cashier
- Processed customer transactions efficiently and accurately.
- Handled cash, credit, and mobile payment transactions securely.
- Issued receipts, refunds, credits or change due to customers.
- Provided exceptional customer service by actively listening and engaging with patrons to address their needs.
- Assisted customers in locating products, answering inquiries, and offering tailored product recommendations.
- Take drive thru orders
- Coordinated food preparation and serving processes, ensuring adherence to quality and safety standards.
- Managed inventory by restocking items throughout shifts.
- Adhered to safety and health regulations during food handling procedures.
- Performed thorough cleaning of surfaces and equipment to maintain hygiene standards.
Shift Leader
Cinnabon
Mobile, AL
04.2024 - 12.2024
- Led team members to achieve operational goals, fostering collaboration and efficiency.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Engaged customers through persuasive techniques, enhancing sales conversions.
- Facilitated sales transactions by engaging with customers.
- Collected customer orders efficiently at point of sale.
- Crafted beverages according to customer preferences and recipes.
- Trained new team members on food preparation and customer service, ensuring consistent quality and customer satisfaction.
- Resolved customer complaints promptly to enhance overall satisfaction experience.
- Assisted in creating a welcoming environment for customers through effective communication.
- Managed money and deposited money.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Conducted thorough cleaning of kitchen and dining areas.
- Baked cinnamon rolls from scratch following standardized recipes.
Education
High School Diploma -
Mattie T Blount High School
Eight Mile, AL05-2026
Some College (No Degree) - General Business
The University of Alabama
Tuscaloosa, AL08-2026
Skills
- Customer service
- Data Entry
- Administrative Support
- Time management
- Organizational Skills
- Project management
- Team leadership
- Collaboration
- Communication Skills
- Active listening
- Problem-solving
- Critical thinking
- Leadership
- Mentoring
- Teamwork
Certification
- Driver's License, Done
- Food Handler Card, Mobile County Health Department, 151j9a-j8kh035, 10/20/23, 251 N. Bayou Street, Mobile, AL, 36602, (251)-690-8158, Annually
- Food Handler Certification, 10/20/23
- CPR Certification
Additional Information - Authorized To Work
US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Desk Assistant
MAWSS
05.2026 - 08.2026
cashier
Popeyes
02.2025 - 07.2025
Shift Leader
Cinnabon
04.2024 - 12.2024
High School Diploma -
Mattie T Blount High School
Some College (No Degree) - General Business
The University of Alabama