Nevaeh Ybarra
Mesa ,AZ
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at Hole 9 Yards and other notable roles. Excelled in staff training and development, enhancing team performance and customer satisfaction. Skilled in strategic planning and problem-solving, achieving operational excellence without exceeding a single numerical percentage in achievements.
Overview
7
7
years of professional experience
Work History
Manager, Front Desk
Hole 9 Yards
10.2022 - 10.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Host
Morenci Motel Restaurant
06.2021 - 05.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Delivered pick-up and curbside orders to guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Summer Bible School Teacher
First United Methodist Church Preschool
07.2017 - 07.2019
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
- Assisted students with schoolwork and completing Bible studies.
- Encouraged class participation to build student confidence and interest in church teachings.
- Prepared age-appropriate weekly lesson plans aligned with church teachings.
Education
Diploma - General Studies
Mt. Graham High School
Safford, AZ05.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Cross-Functional Teamwork
Timeline
Manager, Front Desk
Hole 9 Yards
10.2022 - 10.2024
Host
Morenci Motel Restaurant
06.2021 - 05.2022
Summer Bible School Teacher
First United Methodist Church Preschool
07.2017 - 07.2019
Diploma - General Studies
Mt. Graham High School
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