Neva Johnson
Katy,TX
Summary
Results-driven Multi-Faceted Marketing Manager bringing progressive background in sales environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.
Overview
10
10
years of professional experience
Work History
Marketing Manager
Lovely And All, LLC (Waistplace)
01.2015 - 07.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Communicated professionally with colleagues, freelancers and clients.
- Trained new personnel regarding company operations, policies and services.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Event Manager
M Squared Management
01.2013 - 07.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Managed administrative logistics of events planning, event booking, and event promotions.
Education
In Progress - Business Administration And Management
Ivy Tech Community College
Indianapolis, INHigh School Diploma - General Studies
Homewood-Flossmoor High School
Flossmoor, ILTeaching Certification - Early Childhood Education
Prairie State College
Chicago Heights, ILSkills
- Team Recruiting and Hiring
- Administration and Reporting
- Performance Tracking and Evaluations
- Staff Management
- Scheduling and Coordinating
Timeline
Marketing Manager
Lovely And All, LLC (Waistplace)
01.2015 - 07.2023
Event Manager
M Squared Management
01.2013 - 07.2023
In Progress - Business Administration And Management
Ivy Tech Community College
High School Diploma - General Studies
Homewood-Flossmoor High School
Teaching Certification - Early Childhood Education
Prairie State College
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