Nevenka Coleman
York,PA
Summary
Case management professional with strong history of leadership and impactful team management. Proven track record of improving client satisfaction and operational efficiency. Known for collaborative approach and adaptability in dynamic environments. Skilled in conflict resolution and strategic planning.
Overview
15
15
years of professional experience
Work History
Case Manager Supervisor
TIME Emergency Shelter
09.2022 - Current
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
- Managed budgetary responsibilities for the case management department, ensuring optimal allocation of resources based on client needs and program goals.
- Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.
Lead Teacher
Sister Ll Sister Play and Learn Childcare Center
01.2010 - 08.2022
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Store Manager
The Avenue
10.2015 - 08.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
PRP COUNSELOR
PARKER PSYCHIATRIC SERVICE
01.2016 - 12.2018
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
Education
High School Diploma -
Lake Clifton Eastern High School
Baltimore, MD06-2001
Skills
- Client advocacy
- Program planning
- Stakeholder collaboration
- Case assessment
- Time management
- Multitasking and organization
- Case documentation
Timeline
Case Manager Supervisor
TIME Emergency Shelter
09.2022 - Current
PRP COUNSELOR
PARKER PSYCHIATRIC SERVICE
01.2016 - 12.2018
Store Manager
The Avenue
10.2015 - 08.2019
Lead Teacher
Sister Ll Sister Play and Learn Childcare Center
01.2010 - 08.2022
High School Diploma -
Lake Clifton Eastern High School
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