Nevin Berbert
Mechanicsville,VA
Summary
Dedicated and experienced tow truck driver with a proven track record of successfully managing tow lot operations while delivering exceptional customer service. Skilled in vehicle recovery, lot organization, and maintaining accurate records. Demonstrated ability to manage inventory, coordinate vehicle placements, and ensure smooth lot operations. Known for strong problem-solving skills, punctuality, and a positive attitude in high-pressure situations. Committed to providing a safe, efficient, and memorable experience for every customer. Holds a clean driving record and background check.
Overview
4
4
years of professional experience
Work History
Operations Manager (Tow Lot)
All Access Services
Richmond, Virginia
08.2024 - Current
- Managed daily operations of the tow lot, ensuring vehicles were properly received, organized, and documented.
- Maintained detailed records of all impounded and stored vehicles, including intake, release, and condition reports.
- Coordinated with law enforcement, insurance companies, and vehicle owners regarding impound procedures and vehicle retrieval.
- Oversaw inventory control, ensuring all vehicles, keys, and personal belongings were accounted for and secured.
- Managed customer interactions, providing clear explanations of fees, processes, and policies to ensure a positive experience.
- Trained and supervised tow truck drivers and lot staff, ensuring all team members followed safety protocols and company procedures.
- Conducted routine inspections of the lot to ensure cleanliness, security, and proper vehicle organization.
- Handled billing, invoicing, and payment collection for storage fees and towing services.
- Resolved disputes and issues professionally to maintain customer satisfaction and company reputation.
- Ensured all company policies, local regulations, and safety standards were consistently upheld.
Tow Truck Driver
RH Transport
Mechanicsville, VA
10.2023 - 08.2024
- Maintained accurate records of all towing activities.
- Performed vehicle inspections prior to towing.
- Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
- Transported vehicles from accident scenes to repair shops or storage lots.
- Inspected tow trucks before and after use for mechanical issues or damage.
- Checked chains, cables, straps, and winches for proper operation and safety purposes.
Power Washer
Virginia Powerwash
Mechanicsville, VA
05.2021 - 09.2023
- Cleaned and maintained power washer equipment.
- Used pressure washing techniques to clean surfaces of dirt, mold, mildew, and other debris.
- Maintained inventory of cleaning supplies for use with power washer.
- Followed all safety protocols while operating the equipment in order to avoid accidents and injuries.
- Monitored fluid levels during operation and refilled as required.
- Kept business entrances clean, tidy and professional in appearance.
Education
High School Diploma -
Lee Davis High School
Mechanicsville, VA01-2020
Skills
- Vehicle maintenance and repair
- Hydraulics
- Strong Work Ethic
- Customer Service
- Problem-solving capabilities
- Flatbed experience
- Time Management
- Vehicle Service Documentation
Timeline
Operations Manager (Tow Lot)
All Access Services
08.2024 - Current
Tow Truck Driver
RH Transport
10.2023 - 08.2024
Power Washer
Virginia Powerwash
05.2021 - 09.2023
High School Diploma -
Lee Davis High School