Jeffrey Leonard

• Results-driven Operations Manager with experience leading automotive operations, team development, and process optimization. Skilled in driving efficiency, reducing costs, and ensuring exceptional customer satisfaction. Strong background in dealership management, inventory control, and cross-functional leadership within luxury automotive environments. Adept at implementing process improvements to maximize profitability while maintaining Cadillac’s standard of excellence.
• Oversee daily dealership operations including sales, service, parts, and customer relations, ensuring compliance with Cadillac brand standards.
• Lead a team of employees across multiple departments, fostering a culture of accountability, performance, and customer-first service.
• Implement process improvements that reduce operating costs while improving service turnaround times.

• Lead, motivate, and manage a team of employees, fostering a positive and productive work environment.
• Oversee day-to-day operations, ensuring efficient workflow and high-quality performance across all areas.
• Set clear goals, delegate tasks, and monitor progress to ensure deadlines and targets are met.
• Develop and implement strategies to improve operational efficiency and drive business growth.
• Conduct performance reviews, provide coaching and feedback, and facilitate employee development.
• Manage budgets, track expenses, and allocate resources to optimize team performance.
• Handle conflict resolution, ensuring effective communication and collaboration among team members.
• Coordinate with other departments to ensure alignment with organizational goals and objectives.
• Maintain comprehensive knowledge of industry trends, ensuring the team remains competitive and informed.
• Ensure compliance with company policies, and industry standards.

•Executed maintenance and repair on heavy equipment, including excavators, bulldozers, loaders, and forklifts.

•Conducted troubleshooting and diagnostics on hydraulic systems, engines, and electrical components.

•Performed routine inspections and oil changes to enhance equipment reliability and safety.

•Assisted lead mechanics with vehicle repairs, including brakes, suspensions, and engine tune-ups.

•Maintained organized workspaces while ensuring compliance with safety procedures.

•Demonstrated mechanical aptitude and attention to detail in learning advanced repair techniques.

• Experienced Service Supervisor with 16+ years in automotive detailing and management, including ownership of a successful detailing business. Responsible for overseeing daily operations of the detail center, coordinating vehicle deliveries, and managing transportation to and from the service center. Expertise in managing a loaner fleet, night drop-offs, and vehicle intake.
• Key responsibilities include:
• Supervise a team of at least 8 employees, ensuring timely completion of tasks and maintaining productivity levels.
• Distribute workloads, manage schedules, and track employee attendance, including vacations, sick time, and days off.
• Oversee vehicle deliveries and pickups for customers, ensuring high-quality service and timely performance.
• Coordinate and manage fleet of loaner vehicles, ensuring readiness and proper documentation for customer use.
• Perform quality checks on all vehicles before and after service to maintain high standards of detailing and presentation.
• Proven track record of leadership, attention to detail, and customer satisfaction in fast-paced environments.

• I have developed a thorough knowledge of the Bureau of Prisons policies and regulations. This knowledge has enabled me to detect both individual and group tensions. This permits me to apply counseling and guidance techniques to positively affect the attitudes, behaviors, and the work habits of the inmates under my supervision. As a Senior Officer, I am the staff member whom the inmates have the most contact. Therefore, I have more opportunities to change the undesirable attitudes and behavior patterns to new behavioral standards that are more acceptable and desirable within the correctional setting.
• The preparation of written reports such as incident reports, work requests, memorandums, and accident and injury reports are a significant part of my duties. These reports are a necessity, complete and to the point, containing only facts. I have conducted on the job training to new Correctional Officers. I helped train them in the proper performance of their duties. I encourage them to ask questions and share their concerns with me, improving the communications between individuals and departments. Some of the major duties required of me as a Senior Officer include; instructing inmates on expected sanitation, proper use of tools, personal hygiene, and work ethics. I am responsible for supervision, custody and control of inmates that require special handling. I have assumed duties which are critical to the security of both inmates and the institution. I have been selected for many posts involving close contact with the public and assignments requiring a good understanding of public relations. Because of these attributes, I have been able to work the more complicated custody posts.
• I have had the opportunity to work on a variety of different posts. The Control Center, Special Housing Unit, Rear Gate, Work Gate, Compound Officer, Lobby Officer, F.C.I and F.P.C visiting room, F.C.I Unit Officer, F.P.C Officer, Suicide Watch Officer, and Mobile Patrols. I also actively participated in the activation/transition of female to male inmates at F.C.I Danbury.
• Moreover, I have the teamwork, interpersonal, and decision-making skills necessary to complete high-pressure assignments, as well as follow the directives of my supervisors.
• Assisted in restraining violent and unruly inmates.
• Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
• Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.
• Safely transported inmates to and from work sites.
• Maintained records and logs of man hours, materials and equipment used.

• Traffic Control:
• Directs vehicle and pedestrian traffic during road construction, special events, accidents, and emergency situations.
• Sets up and removes traffic cones, barricades, detours, and signage to ensure public safety.
• Monitors intersections and high-traffic areas to prevent congestion and hazards.
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• Road Work Assistance:
• Works alongside public works and construction crews to ensure safe work zones.
• Helps manage lane closures and guides traffic around active work areas.
• Maintains communication with supervisors to report hazards or unsafe conditions.
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• Support to Police Officers:
• Assists sworn officers with crowd control, scene security, and community events.
• Observes and reports suspicious activity or safety concerns.
• Provides basic support during incidents such as vehicle breakdowns, minor traffic crashes, or public assistance calls.
• Helps with non-enforcement tasks such as documenting activities, relaying information, and assisting with logistics.
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• Public Safety & Community Interaction:
• Offers directions, information, and assistance to residents and visitors.
• Promotes a positive relationship between the community and the police department.