Brenda J. Montes- Quezada
Los Angeles,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Academic Tutor
Ednovate: Brio College Prep
01.2023 - Current
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Used positive reinforcement, repetition and review to help students master challenging material.
- Helped students prepare for routine and standardized tests and college entrance exams.
- Created special handouts, study guides and enrichment materials to boost student knowledge.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Provided early intervention assistance to struggling students.
Front Desk
Seersoft Inc.
02.2021 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored office supplies by checking inventory and placing orders.
- Transcribed phone messages and relayed to appropriate personnel.
Shipping Picker/Packer/Will call Clerk
Luminance
05.2015 - 11.2018
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Compared packing slips with accrual items in shipping boxes to insure accuracy
- Affixed shipping labels on packed cartons identifying shipping information on cartons
- Posted weights and shipping charges and affixed postage to customers' orders
- Read customer orders and shipping orders using UPS World Ship
- Operated cash register at the Will Call counter, used ATM and credit cards machines to process transactions
- Gave courteous and helpful customer service to customers
- Answered customer's questions via telephone, emails, in-person inquires
- Resolved customer complaints and requested for refunds, exchange, and adjustments
- Monitor reports for upper management
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Cashier
99 Cents Only Store
11.2010 - 05.2015
- Used ATM and credit cards machines to process transactions Stocked shelves and marked prices on items
- Counted cash drawer at beginning and end of work shift
- Recorded daily transaction amounts from cash register to balance cash drawer, Set up advertising display within store or window
- Arranged merchandise to promote sales Took inventory.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Social Work
California State University - Los Angeles
Los Angeles, CA12.2023
Associate of Arts - Liberal Arts And Sciences
Los Angeles Trade Technical College
Los Angeles, CA06.2021
Associate of Arts - Sociology
Los Angeles Trade Technical College
Los Angeles, CA06.2021
Associate of Arts - Interdisciplinary Studies
Los Angeles Trade Technical College
Los Angeles, CA06.2021
Associate of Science - Criminal Justice
Los Angeles Trade Technical College
Los Angeles, CA06.2021
High School Diploma -
Manual Arts High School
Los Angeles, CA06.2008
Skills
- Very strong eye for detail
- Multitasking Abilities
- Good Telephone Etiquette
- Data Entry
- MS Office
- Problem-Solving
- Responsible, quick learner, able to resolve problems, bilingual, dependable, organized, and self motivated
- Able to work well under pressure
- Works well with all levels of management
- Dedicated to maintaining integrity of company and its product or service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Academic Tutor
Ednovate: Brio College Prep
01.2023 - Current
Front Desk
Seersoft Inc.
02.2021 - 12.2022
Shipping Picker/Packer/Will call Clerk
Luminance
05.2015 - 11.2018
Cashier
99 Cents Only Store
11.2010 - 05.2015
Bachelor of Science - Social Work
California State University - Los Angeles
Associate of Arts - Liberal Arts And Sciences
Los Angeles Trade Technical College
Associate of Arts - Sociology
Los Angeles Trade Technical College
Associate of Arts - Interdisciplinary Studies
Los Angeles Trade Technical College
Associate of Science - Criminal Justice
Los Angeles Trade Technical College
High School Diploma -
Manual Arts High School
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