Cara Dellapenta
835 Sycamore Ave, Tinton Falls,NJ
Summary
Experienced healthcare professional with over a years of expertise in financial clearance, patient access, and team leadership, specializing in oncology services. Adept at managing complex patient financial processes, including insurance verification, authorization, and cost estimation for cancer treatments. Proven track record in leading multidisciplinary teams, optimizing workflows, and ensuring seamless coordination between departments to enhance patient satisfaction and financial accuracy. Strong knowledge of oncology-specific billing codes, insurance regulations, and financial assistance programs. Committed to fostering a supportive, patient-centered environment while driving operational excellence and ensuring compliance with industry standards.
Overview
7
7
years of professional experience
Work History
Oncology Financial Clearance
Robert Wood Johnson Barnabas Health
Remote
02.2024 - Current
- Acted as a liaison between healthcare providers and insurance companies to facilitate financial clearance for oncology treatments, ensuring seamless coordination of insurance verification, pre-authorizations, and benefits investigations.
- Managed a high volume of patient accounts, verifying insurance coverage and determining patient financial responsibility for oncology services, including chemotherapy, radiation, and specialized treatments.
- Worked closely with oncology physicians, nursing staff, and administrative teams to ensure timely approvals for treatments and procedures, minimizing delays in patient care.
- Collaborated with insurance companies and third-party payers to resolve complex coverage issues, appeals, and pre-certification requirements, ensuring compliance with all policies and protocols.
- Utilized hospital systems to track and manage patient cases, ensuring accurate documentation and efficient workflow within the financial clearance process.
Centralized Access Representative
Robert Wood Johnson Barnabas Health
Remote
05.2023 - 02.2024
- Kept customer and food preparation areas clean and well-organized.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.
- Answered questions from guests and retrieved desired items to maximize satisfaction.
Banquet and Restaurant Server
Buona Sera Restaurant & Bar
Red Bank, NJ
10.2017 - Current
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
High School Diploma -
Binghamton High School
Binghamton, NY06.2012
Skills
- Interpersonal skills
- Teamwork and collaboration
- Strong Attention to Detail
- Service Excellence
- Excellent communication
- Project Management
- Relationship Building
- Organizational Systems
- Problem-Solving
Timeline
Oncology Financial Clearance
Robert Wood Johnson Barnabas Health
02.2024 - Current
Centralized Access Representative
Robert Wood Johnson Barnabas Health
05.2023 - 02.2024
Banquet and Restaurant Server
Buona Sera Restaurant & Bar
10.2017 - Current
High School Diploma -
Binghamton High School
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