Nikki Morrison

• Supervised daily operations of patient care teams, ensuring adherence to protocols and quality standards.
• Coordinated scheduling and assignments for staff, optimizing workflow efficiency across departments.
• Implemented process improvements that enhanced patient intake procedures and reduced wait times.
• Trained and mentored new staff on best practices in patient care and safety regulations.
• Achieved and sustained 100% employee retention through effective engagement strategies.
• Spearheaded expansion of oncology department from 1 clinic to 3 locations.

• Provide supervision, support and leadership tp Financial Counselors across seven (7) clinics.
• Work in collaboration with Office Managers to ensure TOS collections are improving and training team to understand the importance as it relates to Rev Cycle.
• Review upcoming cancer treatments to ensure payor guidelines and company formulary are being followed while also ensuring that drug costs are met to prevent any financial loss.
• Liaised between patients and physicians to ensure patient comprehension of treatment plans and related costs.
• Work closely with Cinic Director to ensure all office concerns/issues are resolved in a timely manner.
• Coordinate weekly visits to clinics to assist with account issues to prevent delay of patient care and follow up with team members.
• Assist with training newly hired/promoted Clinic Financial Managers.
• Responsible for monitoring and continually improving standards of performance and quality within the operation.
• Establish and implement departmental policies, goals, objectives, and procedures.
• Coordinate ongoing staff development; annual performance appraisals, disciplinary action, staff meetings, continuing education, team-building and mentoring.
• Maintains 99% plus staff retention with effective team building, mentoring and coaching.

• Developed budget and goal projections to achieve organization objectives.
• Hired, trained and motivated employees in the most effective and efficient manner to accomplish company's goals and objectives.
• Prepared monthly reports combine, and integrating data on staffing and supply expense.
• Processed payroll for over 35 employees weekly and successfully resolved related issues with employees.
• Recommended a cost savings initiative to senior management, on which was implemented saving the hospital 35% on supply expenditures, and staffing during the fiscal year.
• Trained and mentored new employees in the registration department, answered questions and provide insight on performing job duties.
• Instrumental in the implementing EPIC at the organization
• Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
• Educated all registration staff personnel regarding updates and changes to their job positions.
• Introduced, negotiated and implemented new projects to expand scope of engagement.
• Processed monthly reports for department performance.

Ensured registration work queues were resolved timely and accurately

• Supported the Patient Access Manager on daily operations
  Verified data integrity and accuracy.
• Assisted 50+ customers daily by answering questions, responding to inquiries and handling telephone requests.
• Copied, logged and scanned supporting documentation as needed for compliance.
• Trained, coached and evaluated staff on performance expectations. Served as contact for problem solving and created an encouraging environment as a mentor to employees.
• Created and implemented staff schedules to ensure % productivity per industry standards.
• Analyzed departmental documents for appropriate distribution and filing.
• Produced ad hoc reports and documents for Patient Access Manager.

• Provided extensive customer/patient functions in a professional and caring manner.
• Collect and input personal information to ensure proper billing
  Ability to multitask in a fast paced and stressful environment.
• Familiar with medical terminology.
• Ensure patient confidentiality and maintain knowledge of EMTALA and HIPAA.
• Assist medical staff in maintaining an efficient Emergency Room
  Staff training and implementation of policy Assist Patient Access Supervisor in daily activities.
• Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each patient.
• Trained new staff on quality control procedures.

• Facilitated timely check-in by greeting visitors and establishing the purpose of their visit.
• Coordinated with nursing staff to process and direct patients to the appropriate departments Meditech.
• Collect and input personal information to ensure proper billing.
• Ability to multitask in a fast paced and stressful environment
• Proficient with medical terminology.
• Ensure patient confidentiality and maintain knowledge of EMTALA and HIPAA .
• Coordinated with medical staff in maintaining an efficient Emergency Room.
• Trained new staff.