Newton Case
Midlothian,Virginia
Summary
Dynamic and self-motivated professional with a proven track record at Centex Homes, excelling in customer service and problem-solving. Recognized for enhancing team collaboration and ensuring quality assurance. Adept at multitasking and maintaining a safe work environment, consistently delivering exceptional results while fostering positive customer engagement. Received numerous J.D. Powers awards for outstanding customer service while working here.
Overview
20
20
years of professional experience
Work History
Crew Team Member
Kefficient Waterproofing
09.2019 - 08.2022
- Collaborated with team members to optimize workflow and improve service speed during peak hours.
- Trained new crew members on operational procedures and best practices for efficiency and safety.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
B Dry System of Richmond
Team Member
10.2009 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Care
Centex Homes
06.2002 - 06.2008
- Interacted daily with customer care and other in-plant individuals to meet performance targets and resolve issues.
- Provided excellent customer care by clearly communicating repair needs, timelines, and anticipated costs during consultations.
- Delivered exceptional levels of customer care by consistently going above-and-beyond in addressing individual homeowners preferences or requests.
- Strengthened relationships between Customer Care teams and other departments within the organization, fostering collaboration towards common goals.
- Oversaw daily operations of the Customer Care Team, ensuring timely resolution of inquiries through efficient resource allocation and workload distribution.
- Provided attentive customer care by promptly addressing any concerns or complaints from homeowners.
Education
High School Diploma -
Richlands High School
Richlands, VA06-1976
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Customer engagement
- Time management
- Problem-solving
- Basic math
- Teamwork and collaboration
- Initiative-taking
- Positive attitude
- Workplace safety
- Reliability and punctuality
- Tool and equipment use
- Adaptability and reliability
- Creativity and innovation
- Integrity and honesty
- Crew leadership
- Valid Driver's license
- Flexible schedule
- Equipment maintenance
- Safe vehicle operation
- Forklift operation
- Quality assurance
- Maintenance and repair
Timeline
Crew Team Member
Kefficient Waterproofing
09.2019 - 08.2022
B Dry System of Richmond
Team Member
10.2009 - 05.2019
Customer Care
Centex Homes
06.2002 - 06.2008
High School Diploma -
Richlands High School