Nexsy Landro
Claims Supervisor
Harrisburg,PA
Summary
Dynamic claims management professional with proven leadership at Gallagher Bassett.
Experienced with managing claims processes and leading teams to ensure efficient and accurate handling. Utilizes strong analytical skills and attention to detail to identify issues and implement effective solutions. Track record of fostering teamwork and maintaining high standards in claims management.
Overview
19
19
years of professional experience
Work History
Claims Supervisor /Resolution Associate Program
Gallagher Bassett
04.2024 - 07.2025
- Conducted interviews and participated in the hiring and termination process.
- Coordinated training sessions for new staff, enhancing knowledge of claims procedures and policies.
- Assisted team members with licensing requirements and facilitated their professional development.
- Held one-on-one meetings with over 45 RAs to ensure productivity and support individual growth.
- Coordinated meetings with Branch Supervisors, Branch Managers, Assistant Vice Presidents, and Vice Presidents to review RA productivity.
Claims Adjuster
Nationwide Insurance
06.2015 - 09.2023
- Evaluated claims to determine coverage and liability under policy guidelines.
- Investigated claim circumstances through communication with clients, witnesses, and experts.
- Documented claim findings accurately within case management systems for effective tracking.
- Collaborated with legal teams to address complex claims and resolve disputes efficiently.
Administrative Manager
REA Construction LLC
11.2010 - 11.2014
- Led administrative functions ensuring compliance with organizational policies and procedures.
- Oversaw budget management processes, aligning resource allocation with business goals.
- Managed vendor relationships to optimize service delivery and reduce operational costs.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
Team Captain - Customer Service Department
SunTrust Banks Inc
03.2006 - 08.2010
- Led team activities, fostering collaboration and enhancing overall performance.
- Responsible for direct supervision of call volume of forty agents
- Supervised and ensured proper procedures and customer service quality standard.
- Facilitated regular feedback sessions, promoting continuous improvement among team members.
Education
Associate of Science -
Harrisburg Area Community College
Harrisburg, PASkills
- Claims management expertise
- Fluent in Spanish and English
- Demonstrated leadership abilities
- Licensed claims adjuster
Timeline
Claims Supervisor /Resolution Associate Program
Gallagher Bassett
04.2024 - 07.2025
Claims Adjuster
Nationwide Insurance
06.2015 - 09.2023
Administrative Manager
REA Construction LLC
11.2010 - 11.2014
Team Captain - Customer Service Department
SunTrust Banks Inc
03.2006 - 08.2010
Associate of Science -
Harrisburg Area Community College
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