Nexu Guzman
Summary
Results-driven and client-focused professional with a diverse background in sales, customer service, and coaching. Recognized for consistently exceeding performance goals through strategic planning, effective communication, and a commitment to service excellence. Adept at leading teams, managing client relationships, and driving operational efficiency in fast-paced environments. Bilingual in English and Spanish, with strong interpersonal skills that foster trust and long-term client loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fitness Coach
LA Fitness
04.2023 - Current
- Sell training packages tailored to individual client health goals
- Design and implement custom workout programs
- Oversee and support the performance of personal trainers
- Track sales metrics and report daily performance updates
- Modified workout plans according to fitness levels and medical considerations.
- Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being.
- Oversaw fitness areas with practiced eye for safety or training issues.
Account Manager / Underwriter Assistant
Cartiga (formerly Law Cash)
10.2017 - 02.2023
- Maintained long-term client relationships through consistent communication
- Completed pre-closing responsibilities to prepare loan files for closing team.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Entered payments, account information and call logs into salesforce system.
Merchandise Flow Supervisor / Stock Lead
Victoria's Secret
10.2013 - 10.2017
- Supervised merchandise flow and ensured visual merchandising standards
- Trained and onboarded new and existing team members
- Managed inventory, register operations, and end-of-day financial procedures
- Oversaw store readiness and customer service issue resolution
- Recruited and evaluated staff for open roles
Education
Associate of Arts - Psychology
Union County College
Cranford, NJHigh School Diploma -
Elizabeth High School
Elizabeth, NJ01.2010
Skills
- Team Leadership & Staff Development
- Cross-platform marketing
- Underwriting & Account Management
- CRM Systems (Salesforce - 8 years)
- Time Management & Organization
- Hospitality & Property Management
- Personal Training & Sports Coaching
- Goal setting
- Youth athletic training
- Personal training
- Advanced knowledge of Microsoft office suite
- Marketing and sales
Certification
- Real Estate License, NJ, License: 2440089
- CSCS - Certified Strength and Conditioning Specialist
- CPT - Certified Personal Trainer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Fitness Coach
LA Fitness
04.2023 - Current
Account Manager / Underwriter Assistant
Cartiga (formerly Law Cash)
10.2017 - 02.2023
Merchandise Flow Supervisor / Stock Lead
Victoria's Secret
10.2013 - 10.2017
Associate of Arts - Psychology
Union County College
High School Diploma -
Elizabeth High School
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