Neya Anand
Wayne,PA
Summary
High-energy multi-lateral restaurant worker skilled at welcoming guests and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Host
Founding Farmers
Washington, DC
02.2024 - Current
- Smoothly managed front-desk operations for 200+ seating restaurants, maintaining customer relationships and improving customer satisfaction scores by 10%.
- Helped implement a seating rotation system based on server flow, reduce wait-times by an average of 15 minutes.
- Monitored table resources, stocking tables with cutlery, water, and bussing when needed, increasing efficiency by 12%.
- Cross sold promotions and specialty items with a 60% success rate, increasing sales by 5%.
Water Ice Server and Cashier
Capri Water Ice
Wayne, PA, PA
06.2021 - Current
- Processed cash register transactions on POS with 98% accuracy.
- Maintained guidelines for sanitation by delegating clean-up duties to team members, optimizing health and safety
- Streamlined 'Specials' board at each shift with eye-catching visuals, leading to an increase in sales by 10%
- Analyzed customer behavior to determine best service techniques, increasing tip revenue by 27%.
- Maintained customer relationships by recalling regulars' orders, increasing customer loyalty by 17%.
Intern
The Rendell Center
Philadelphia, PA
06.2023 - 08.2023
- Formulated and strategically posted consistently on the center's LinkedIn and Twitter, increasing engagement and shares by 15%
- Utilized feedback from teaching conferences to restructure and improve future programming, improving reviews from 4 to 4.2 stars.
Assistant Creative Coordinator
The Wayne Arts Center
Wayne, PA
06.2018 - 08.2022
- Co-led creative team in set up and take down of over 100 art classes and galleries.
- Improved fliers and infographics advertising upcoming events posted online and throughout the community, increasing website traffic by 22%.
- Conferred closely with creative team's leadership to launch 'LGBTQ+ Youth and The Arts' program, reaching enrollment rates of more than 30 from surrounding communities.
Education
Diploma, Distinguished Honor Roll -
Radnor High School
06.2022
Bachelor of Arts in International Affairs with a Concentration in Gender -
The George Washington University, Elliot School of International Affairs
Bachelor of Science in International Business -
The George Washington University, Elliot School of International Affairs
Skills
- Verbal communication
- Detail Oriented
- Conflict Resolution
- Customer Service
- Team Collaboration
- Problem-solving
Additional Experience
Rendell
- Technological Skills: Microsoft Office (Word, PowerPoint, Excel), Google Suite, Adobe Premiere Pro
- Activities: Publicity Officer, The Eta Society for Global Affairs, Washington DC (Present)
- Certifications: CPR and AED Certified
Languages
French
Professional
Tamil
Professional
Timeline
Host
Founding Farmers
02.2024 - Current
Intern
The Rendell Center
06.2023 - 08.2023
Water Ice Server and Cashier
Capri Water Ice
06.2021 - Current
Assistant Creative Coordinator
The Wayne Arts Center
06.2018 - 08.2022
Diploma, Distinguished Honor Roll -
Radnor High School
Bachelor of Arts in International Affairs with a Concentration in Gender -
The George Washington University, Elliot School of International Affairs
Bachelor of Science in International Business -
The George Washington University, Elliot School of International Affairs
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