Neyive Frausto
Wichita
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Well-qualified Training Specialist adept at planning and providing onsite and remote training.
Overview
8
8
years of professional experience
Work History
Patient Engagement Center Advocate
Grene Vision Group
Wichita, KS, USA
05.2021 - Current
- Scheduling patients.
- Solving any issues the customer may have with their appointments.
- Completed day-to-day duties accurately and efficiently.
- Created engaging instructional materials to enhance learning experiences.
- Developed and delivered training programs for new employees and existing staff.
- Developed and delivered training programs to enhance employee skills and knowledge across diverse departments.
- Trained and mentored 6-7 new personnel hired to fulfill various roles.
Assistant Store Manager (ASM)
T-Mobile
Wichita, KS, USA
05.2018 - 01.2020
- Back office duties as in, paperwork, filling store folders, inventory counts, handling money, coaching the mobile experts, and creating monthly scheduling.
- Tracking and managing sales numbers for the store and employees.
- Setting store expectations and goals.
- Selling and reaching personal goals.
Sales and Support Generalist
Victoria's Secret
Wichita, KS, USA
10.2017 - 05.2018
- Checking out the customers at a fast pace.
- Assisting customers with their shopping and all their needs.
- Greeting customers as they walk into the business.
- Replenishing the business products.
- Setting up mannequins for display and designing interior decor.
Education
High School Diploma -
Wichita North High School
Wichita, Ks05.2017
Skills
- Fluent Spanish translator
- Experienced with computers
- Data entry
- Fast and efficient learner
- Management skills
- Training program development
- Virtual training
- Active listening
Timeline
Patient Engagement Center Advocate
Grene Vision Group
05.2021 - Current
Assistant Store Manager (ASM)
T-Mobile
05.2018 - 01.2020
Sales and Support Generalist
Victoria's Secret
10.2017 - 05.2018
High School Diploma -
Wichita North High School
Communication And Leadership Skills
- Great customer service.
- Confident and professional speaking abilities.
- Thriving in a team environment.
- Management skills.
- Work excellent with other team members.
Community Service
- Volunteered for a special needs program to help them practice for yearly performances., 2016-01-01, 2017-12-31
- Joined a volunteer group that goes around during the month of October through November collecting canned and dry packaged food for a food drive to give back to those in need., 2016-01-01, 2018-12-31