Neyive Frausto
Wichita,Ks
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Grene Vision Group
Wichita, KS
05.2021 - Current
- Scheduling patients.
- Solving any issues the customer may have with their appointments.
- Completed day-to-day duties accurately and efficiently.
- Created engaging instructional materials to enhance learning experiences.
- Developed and delivered training programs for new employees and existing staff.
Assistant Store Manager (ASM)
T-Mobile
Wichita, Ks
05.2018 - 01.2020
- Back office duties as in, paperwork, filling store folders, inventory counts, handling money, coaching the mobile experts, and creating monthly scheduling.
- Tracking and managing sales numbers for the store and employees.
- Setting store expectations and goals.
- Selling and reaching personal goals.
Sales and Support Generalist
Victoria's Secret
Wichita, Ks
10.2017 - 05.2018
- Checking out the customers at a fast pace.
- Assisting customers with their shopping and all their needs.
- Greeting customers as they walk into the business.
- Replenishing the business products.
- Setting up mannequins for display and designing interior decor.
Courtesy clerk/ Cashier
Dillons
Wichita, Ks
06.2015 - 01.2016
- Bringing in grocery carts.
- Greeting customers as they come in and leave.
- Bagging groceries at the checkout lane.
- Working the cash register.
Education
High School Diploma -
Wichita North High School
Wichita, KsSkills
- Fluent Spanish translator
- Experienced with computers
- Worked with sound and light boards
- Fast and efficient learner
- Management skills
Community Service
- Laughing Feet Program, Volunteered for a special needs program to help them practice for yearly performances., 01/01/16, 12/31/17
- Trick O Treat for Kids to Eat, Joined a volunteer group that goes around during the month of October through November collecting canned and dry packaged food for a food drive to give back to those in need., 01/01/16, 12/31/18
Phone - Number
(316) - 928-0513
Communication And Leadership Skills
- Great customer service.
- Confident and professional speaking abilities.
- Thriving in a team environment.
- Management skills.
- Work excellent with other team members.
Timeline
Call Center Representative
Grene Vision Group
05.2021 - Current
Assistant Store Manager (ASM)
T-Mobile
05.2018 - 01.2020
Sales and Support Generalist
Victoria's Secret
10.2017 - 05.2018
Courtesy clerk/ Cashier
Dillons
06.2015 - 01.2016
High School Diploma -
Wichita North High School