Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Neyje Calixte

Lauderhill,FL

Summary

Proven customer service expert from Als Florist, adept in conflict resolution and maintaining professionalism under pressure. Demonstrates critical thinking and computer proficiency, enhancing customer loyalty through empathetic engagement. Achieved high accuracy in financial transactions, showcasing a blend of hard and soft skills tailored to dynamic business needs.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Als Florist
02.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Took orders

Cashier and Order Taker

Popeyes
10.2022 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Facilitated customer needs assessment upon arrival.
  • Adjusted schedule flexibly for business demands.
  • Maintained high accuracy while processing payments via cash, checks, and credit cards.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier

Wingstop
06.2021 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Diploma -

Boyd H Anderson
Lauderdale Lakes, FL
2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency

Languages

Creole
Native or Bilingual

Timeline

Customer Service Representative

Als Florist
02.2024 - Current

Cashier and Order Taker

Popeyes
10.2022 - 01.2024

Cashier

Wingstop
06.2021 - 08.2022

Diploma -

Boyd H Anderson

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Neyje Calixte