NEYKA THELEUS
Oakland Park,Fl,FL
Summary
Astute technical sale support agent with proven ability to analyze, and resolve user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Dedicated client support representative with four years of experience in the corporate industry. Provide track records of providing excellent customer service and efficiently resolving customer inquiries. Skilled at multitasking and managing multiple priorities in a fast-paced environment.
Detail-oriented Data Entry Clerk with four years of experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing, and spreadsheets. Organized at all times with ability to work quickly and accurately.
Overview
6
6
years of professional experience
Work History
Coord 2, Technical Product Sales Support
Comcast Business
10.2023 - Current
- Responsible for coordinating the day-to-day functions of the Technical Product Sales Support team.
- Works closely with the sales team to fulfill contracts and install services.
- Supports Sales team with operational support and coordination.
- Operational coordination with technical, construction and sales teams.
- Assists representatives and customers with contract fulfillment and account inquiries.
- Create training lessons via Microsoft systems to successfully onboard new employees.
- Monitor construction order to insure businesses grand opening/due dates are met.
- Successfully handle construction issue failures by connecting with tech ops to flow order to CASH or MDU teams.
- Reduced the amount of cancel order working closely with sales to recover order pending cancels.
- Engage with 100+ customers weekly to confirmed day of install details.
- Project managed month to month orders with technical supervisor to make sure we meet customer requested install dates.
- Happily lead the employee engagement team 2023 creating and coordinating events for the entire BOC department.
- Redecorate office for numerous holidays and events throughout the year.
- Built and maintain professional relationships with sales and marketing by personalizing employee appreciation event decor:
- Other duties and responsibilities as assigned.
Coord1. Technical Product Sales Support
Comcast Business
06.2022 - 10.2023
- Monitor system performance to identify potential issues.
- Respond to customer inquiries and provided technical assistance over phone and in person.
- Develop and implement preventive maintenance procedures.
- Analyze sales performance to identify areas of weakness, making recommendations to improve sales.
- Offer assistance in implementing and developing training programs.
- Create training lessons via Microsoft systems to successfully onboard new employees.
- Monitor construction order to insure businesses grand opening dates are met.
- Serves as a point-of-contact for Business Class products.
- Other duties and responsibilities as assigned.
Team Lead, Customer Service
Chewy.com
11.2019 - 05.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams:
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new employees on company policies and procedures ensuring consistent delivery of high quality customer support.
- Assisted customers in navigating company website features, leading to increased online sales conversions.
- Collaborated with team members to create a positive work environment resulting in higher employee retention rates.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Data Entry Administrator
YN TRAVEL
10.2018 - 11.2019
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Enhanced office efficiency by maintaining electronic files and organizing documents for easy retrieval.
- Streamlined data entry processes with theuse of specialized software, such as Microsoft Excel and Word.
- Assisted in training new employees ondata entry procedures, ensuring a seamless transition into the role.
- Increased overall efficiency within the office environment through innovative suggestions for process improvements related to data entry tasks
Education
Associate of Science - Psychology
PALM BEACH STATE COLLEGE
Boca Raton, FL01.2022
Skills
- Technician Assistance
- Outstanding Computer Proficiency
- Emotional Intelligence
- Customer Complaint Resolution
- Statistical Data Analysis
Languages
CREOLE
Native or Bilingual
Timeline
Coord 2, Technical Product Sales Support
Comcast Business
10.2023 - Current
Coord1. Technical Product Sales Support
Comcast Business
06.2022 - 10.2023
Team Lead, Customer Service
Chewy.com
11.2019 - 05.2022
Data Entry Administrator
YN TRAVEL
10.2018 - 11.2019
Associate of Science - Psychology
PALM BEACH STATE COLLEGE