Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Robyn JOHNSON

Lithonia,GA

Summary

Experienced professional with a proven track record of achieving results through strong leadership and management skills. Seeking a project management role to leverage strategic thinking and problem-solving abilities in a new industry. Dedicated to driving success and exceeding expectations in a dynamic work environment. Passionate about taking on new challenges and contributing to the growth and success of a forward-thinking organization.

Overview

13
13
years of professional experience
1
1
Certification

Work History

COORD 2, Technical Product Sales Support

Comcast
01.2019 - Current
  • Review and process contracts for compliance; approve or reject as needed.
  • Generate daily reports and monitor order activity across multiple systems.
  • Serve as liaison between internal teams, vendors, and customer IT personnel.
  • Troubleshoot service issues using data to identify customer or network-related problems.
  • Maintain customer records in Salesforce, CSG, Workbench, and billing systems.
  • Support SMB customers via phone and email; provide appointment reminders.
  • Contributed to Comcast RISE projects: managed timelines, coordinated teams, and ensured project alignment.

Commercial DOJ

Comcast
01.2016 - 01.2019
  • Served as dual billing agent using CSG, Amdocs, and Salesforce; transitioned to supporting commercial business accounts.
  • Activated phone and internet services for on-site technicians.
  • Provided light technical support for technician mobile devices.
  • Maintained daily operational records, including credits, escalations, and referrals.

COMMOPS 3, Fulfillment

Comcast
01.2012 - 01.2016
  • Managed and optimized quota distribution to maximize labor utilization across available timeframes, adjusting for cancellation rates and service percentages.
  • Monitored appointment windows and workload allocation to ensure consistency in daily operations.
  • Built, forecasted, and adjusted quotas based on customer demand, utilizing in-house personnel and contract labor effectively.
  • Actively managed quota movements, reallocating cancelled quota and adjusting workload to meet forecasted activity.
  • Generated and communicated quota, move, and forecast reports to management, based on demand, special projects, and marketing forecasts.
  • Analyzed trends using multiple data sources to project and adjust quota requirements.
  • Proficient Salesforce and CSG

Education

Bachelor's degree - undefined

Walden University
01.2018

Diploma - undefined

Stephenson High School
01.2005

Skills

  • Strong organizational skills
  • Excellent spelling and proofreading
  • Ability to maintain confidentiality
  • Ability to produce consistently accurate work while under pressure
  • Ability to multi-task and manage conflicting demands
  • Ability to create reports using Microsoft Excel
  • Train and assist new employees

Certification

Google project management

Micro excel certifications

Lean six sigma

Zendesk support Administrator

CompTIA NETWORK security Microsoft certified Azure fundamental

Timeline

COORD 2, Technical Product Sales Support

Comcast
01.2019 - Current

Commercial DOJ

Comcast
01.2016 - 01.2019

COMMOPS 3, Fulfillment

Comcast
01.2012 - 01.2016

Bachelor's degree - undefined

Walden University

Diploma - undefined

Stephenson High School

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Robyn JOHNSON