Neyla Diker
Webster,NY
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Friendly and professional with strong understanding of hospitality and food and beverage industries. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. I am a seasoned waitress with successful track record in fast-paced dining environments. Known for providing top-notch customer service, maintaining cleanliness standards, and skillfully managing table turnover to increase efficiency. Demonstrated ability to handle high-pressure situations while ensuring high level of customer satisfaction. Contributed significantly to improved customer retention rate in previous role through consistent delivery of quality service.
Overview
2
2
years of professional experience
Work History
Waitress
Hooligans Eastside Grill
Webster, NY
05.2022 - 09.2024
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Participated in team meetings to discuss new menu items or changes in policy.
- Served alcoholic beverages responsibly in accordance with state laws.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Waitress
Blu Wolf Bistro
Rochester, New York
03.2024 - 08.2024
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Served alcoholic beverages responsibly in accordance with state laws.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
Education
Shear Ego International School of Hair Design
Rochester, NY11-2022
High School Diploma -
Eastridge Senior High School
Rochester, NY06-2022
Skills
- Safe Food Handling
- Order Accuracy
- Menu Recommendations
- Guest Relations Management
- Order Taking
- Menu Memorization
- Sales expertise
- Customer Service
- Table Bussing
- Food safety understanding
- Item promotion
- Table turnover
- Payment Processing
- Food Running
- Table Setting
- Regulatory Compliance
- Beverage Preparation
- Order Management
- Tableside Service
- Dining customer service
- Sales Techniques
- Complaint resolution
- Cash Handling
- Effective customer upselling
- Team Collaboration
- Greeting guests
- Upselling techniques
- Supply Restocking
- Point of sale systems
- Menu knowledge
- Upselling
- Serving expertise
- Price memorization
Timeline
Waitress
Blu Wolf Bistro
03.2024 - 08.2024
Waitress
Hooligans Eastside Grill
05.2022 - 09.2024
Shear Ego International School of Hair Design
High School Diploma -
Eastridge Senior High School