Neyla Diker
Webster,NY
Summary
Proven track record of enhancing customer satisfaction at Hooligans Restaurant and Inclusion Med Spa through exceptional service and upselling techniques. Adept at maintaining composure in high-pressure situations, I excel in fast-paced environments, demonstrating strong multitasking and team collaboration skills. My expertise in hospitality service and sales has consistently improved client relations and business outcomes.
Overview
2
2
years of professional experience
Work History
Waitress
Hooligans Restaurant
04.2024 - 10.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Upsold add on food items, more expensive liquor and draft beer.
Esthetician
Inclusion Med Spa
11.2022 - 02.2024
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
Education
Esthetics License - Esthetics
Shear Ego International Beauty School
Irondequoit, NY11.2022
N/A -
Eastridge High School
Irondequoit, NY06.2022
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Hospitality service expertise
- Sales Techniques
- Upselling
- Sales expertise
Timeline
Waitress
Hooligans Restaurant
04.2024 - 10.2024
Esthetician
Inclusion Med Spa
11.2022 - 02.2024
Esthetics License - Esthetics
Shear Ego International Beauty School
N/A -
Eastridge High School
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