Neysha Garcia Torres
Rochester
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
2
2
years of professional experience
Work History
Learning Trainer
Amazon ROCS Sort Center
Rochester, NY
08.2025 - Current
- Led the launch of ROC5 as a Learning Trainer, developing and delivering onboarding programs for 1,600 employees, resulting in a 20% increase in productivity. Supported and coached department ambassadors, ensuring consistent, high-quality training and reinforcing best practices across teams.
- Partnered with department leaders to assess training needs and design targeted development programs; facilitated training sessions for 200+ associates in two months, driving a 25% improvement in performance evaluations and achieving a 95% training satisfaction rate.
- Managed and updated Quip content daily to maintain compliance with company standards and safety regulations; analyzed training feedback to refine materials and delivery, improving overall training effectiveness by 15%.
- Demonstrated a positive, solutions-focused attitude while consistently performing at 100% of role expectations. Strengthened communication skills by practicing active listening, delivering and receiving feedback effectively, and providing valuable insights to leadership.
Workflow Process Assistant/AFE Process Assistant
Amazon Warehouse
Rochester, NY
03.2025 - 08.2025
- Communicated effectively with Management, RME and Senior Managers to escalate issues that could impact production, while collaborating cross-functionally to achieve operational goals. Contributed to developing and implementing strategies that reduced manual efforts and increased efficiency.
- Supported and supervised 200-300 associated across multiple fulfillment center departments; monitored attendance, reported labor hours, and ensured compliance with standard operating procedures. Trained associates in Pick, Pack, Sort, Inbound, and Outbound functions.
- Staffed high-volume production lines with 60-70 associates, ensuring smooth departmental operations meeting or exceeding nightly performance targets, including 260+ units/hr in Packing and 200+ units/hr in Sorting, both above goals. Ensured consistent use of required PPE to maintain a safe work environment.
- Utilized Excel, Sorter Health, Midway, and WIP Tracker to monitor rates, track department buffers, evaluate performance trends, and identify opportunities for improvement.
Fulfillment Associate
Amazon ROC1
Rochester, NY
06.2024 - 03.2025
- Trained as a Learning Ambassador, responsible for training 5 new hire associates. Associates have been recognized for being top performers for Learning Curve 1 through Learning Curve 3 with an average chute rate of 130.
- Recognized as a top performer for ROC1 with an average Chute rate of 190, Rebin rate of 300, and an average Induct rate of 800. My performance has allowed me to take on the role of Process Guide where I have innovated new standard work with a focus on reducing Sort and Pack Item Missing DPMO (Damage Per Million Opportunities) current rates of 29k by 76.03% to achieve a current DPMO of 6,950.
- Act as a SME (Subject Matter Expert) for department safety guidelines, responsible for educating and coaching 47 associates on standard work practices for PPE and 5S resulting in a continuing record duration of “Safe Shifts” with zero recordable injuries for the entire month of December 2024.
- Received employee of the month in November 2024 for exceeding performance and safety expectations out of 1,800 employees.
Education
High School Diploma -
James Monroe High School
Rochester, NY06-2012
Skills
- Trainer coaching
- Decision-making
- Staff management
- Documentation and reporting
- Staff development
- Performance evaluations
Timeline
Learning Trainer
Amazon ROCS Sort Center
08.2025 - Current
Workflow Process Assistant/AFE Process Assistant
Amazon Warehouse
03.2025 - 08.2025
Fulfillment Associate
Amazon ROC1
06.2024 - 03.2025
High School Diploma -
James Monroe High School