Neysha Ortega
Laredo
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
7
7
years of professional experience
Work History
Sales Associate
Burlington
Laredo, TX
11.2025 - Current
- Hours per week: 22
- Enhanced customer satisfaction through effective communication and personalized service.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Trained new associates on sales techniques and customer engagement strategies.
- Collaborated with team members to create promotional displays, boosting product visibility.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Manager: Belinda (956-286-1233)
CSR Bilingual
IRS
Austin, TX
06.2023 - 05.2024
- Hours per week: 40
- Grade: GS-05
- Extracted critical information from individuals, addressing potential omissions such as additional income sources and overpayments to ensure compliance with reporting and disclosure requirements.
- Assisted in handling calls and managing paperwork related to case inquiries. Conducted research on records to analyze and evaluate information for each unique situation. Provided guidance to resolve issues and ensure compliance with regulatory requirements.
Customer Service Representative
Southwest Airlines
3600 Presidensial Blvd
06.2022 - 03.2023
- Hours per week: 40
- Collaborated with pilots and ground crews to facilitate timely departures and arrivals.
- Monitored air traffic control communications to maintain situational awareness during operations.
- Developed contingency plans for diversions, cancellations, or emergencies, enhancing operational efficiency.
- Assisted in managing reservations and modifications through proprietary booking systems.
- Resolved customer inquiries regarding flight schedules, baggage claims, and ticketing policies.
- Supervisor: Diamond Diaz (512-718-1837)
Customer Service Representative
Spirit Airline
Austin, TX
06.2022 - 03.2023
- Hours per week: 40
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed ticketing transactions efficiently using proprietary reservation systems.
- Educated passengers on baggage policies, flight schedules, and additional services offered by the airline.
- Maintained accurate records of customer interactions and feedback for continuous service improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinated flight schedules and ensured compliance with safety regulations.
- Analyzed weather conditions to determine optimal flight paths and minimize delays.
- Supervisor: Nalijah Rasin (929-394-7038)
Customer service agent Cap 2 stocker associate
Walmart Supercenter
Laredo, TX
06.2021 - 01.2022
- Hours per week: 40
- Organized stock inventory to optimize product placement and enhance customer accessibility.
- Trained new employees on proper stocking techniques and safety protocols to maintain operational integrity.
- Implemented effective display strategies that increased product visibility and promoted seasonal sales initiatives.
- Maintained cleanliness and organization of storage areas to facilitate smooth workflow and inventory management.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Supervisor: Jazmine (956-727-0492)
Retail Sales Associate
Burlington
Laredo, TX
06.2019 - 06.2020
- Hours per week: 25
- Resolved customer inquiries and issues via phone, email, and chat, ensuring high satisfaction levels.
- Assisted in training new team members on customer service protocols and systems.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Supervisor: Joe (956-725-0494)
Education
High school diploma or equivalent -
Bolton High School
Alexandria, LA, United States05-2018
Skills
- Fluent in Spanish and English
- B2B sales and customer service
- Fast learner
- Basic computer skills
- Familiar with Microsoft Word, Excel, Microsoft Teams, Zoom, Adobe
- Problem-solving skills
- Time management
- Teamwork and collaboration
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Cash handling
- Verbal/written communication
Language Skills
English
Spoken Advanced
Written Advanced
Read Advanced
Spanish
Spoken Advanced
Written Advanced
Read Advanced
Timeline
Sales Associate
Burlington
11.2025 - Current
CSR Bilingual
IRS
06.2023 - 05.2024
Customer Service Representative
Southwest Airlines
06.2022 - 03.2023
Customer Service Representative
Spirit Airline
06.2022 - 03.2023
Customer service agent Cap 2 stocker associate
Walmart Supercenter
06.2021 - 01.2022
Retail Sales Associate
Burlington
06.2019 - 06.2020
High school diploma or equivalent -
Bolton High School
Additional Information
- Desired Locations: ALL, Texas, United States
- Availability: Job Type: Permanent Work Schedule: Full-time