Nezika Delgado
Oviedo,FL
Summary
Bilingual HR professional with comprehensive background in managing diverse HR functions. Proven ability to enhance employee relations and drive organizational success through strategic HR planning. Known for fostering teamwork and adapting to dynamic workplace needs with strong communication and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Recruiter
Marsh McLennan
Maitland, FL
10.2025 - Current
- Recruited across the state of Florida for various departments, while 2 regions joined and acquired a 3rd agency.
- Developed and implemented targeted recruitment strategies to attract top talent across various sectors.
- Collaborated with hiring managers to define job requirements and streamline candidate selection processes.
- Conducted in-depth interviews, assessing candidates' skills and cultural fit within the the organization.
- Conducted phone interviews to assess applicants' relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently
- Attended Career Fairs for Industry awareness. Collaborated with the UCF RMI Program for Early Career Opportunities for students.
EH&B Communication Specialis
Marsh McLennan
Maitland, FL
05.2023 - 10.2025
- Worked with the HR Team, C-Suite level Execs and internal team to strategize Open Enrollment planning and needs.
- Created Open Enrollment materials (Benefit Guides, Flyers, Posters, QR Codes, Stickers, Postcards, Announcements, etc.) for clients..
- Traveled through the country for client meetings with up to 80% travel during 4th quarter season.
- Presented In-Person, Virtual and/or Recorded Open Enrollment meetings to clients with 100+ employees enrolled in Medical plans.
- Delivered Open Enrollment materials with 100% accuracy and zero reprints.
- Collaborated with several groups at once. Size of groups ranging from 100-5k+ employees while maintaining accuracy,meeting timelines, clear and concise communication and continued professional rapport.
- Educated employees to avoid unnecessary Emergency Room visits and lower the renewal cost for the Employer the following year.
- Worked 1on1 with the employee population in various enrollment platforms to ensure Open Enrollment was successful and met on time.
HR Support Specialist
EmployU Casselberry
Casselberry, FL
07.2017 - 09.2018
- Worked to wholly support companies commitment to Equal Opportunity, Diversity and Inclusion
- Made copies, faxed and uploaded documents, and provided optimal administrative support to employees
- Conducted performance reviews and provided feedback to managers on employee performance.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Completed human resource operational requirements by scheduling and assigning employees.
- Kept multiple Excel Spreadsheets to-date with information pertaining to their department.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Administered employee benefits programs and assisted with open enrollment
Chiropractic Assistant/Front Desk 1
Pavlik, Chiropractic
Orlando, FL
01.2016 - 06.2017
- Maintained schedule for 7 Doctors, 2 Physical Therapists, and 6 Licensed Massage Therapists
- Handled payment and bill processing, change giving and payment collecting for patients.
- Answered multi-line phone system and enthusiastically greeted callers, vendors, and patients
- Took vitals and provided doctor recommended therapy to patients
- Opened and closed office, according to shift.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Sanitized, restocked, and organized exam rooms and medical equipment
CSR, Negotiations, Credit Counselor
Progressive Debt Relief
Oviedo, FL
01.2008 - 10.2015
- Exceeded monthly goals for settlements and payment plans
- Answered customer service calls and overflow from Reception desk
- Implemented persuasive skills and advised clients out of program cancellation
- Negotiated client debts
- Created, organized, and maintained procedure manuals for Customer Service and Negotiations department
- Interviewed and trained new employees for Customer Service and Negotiations Department
- Managed and kept current numbers and percentages for leads and sales department
Education
Associate of Science - Business Administration And Management
Valencia College
Orlando, FL12-2027
Skills
- Professional, Friendly and Meticulous
- Customer Experience
- Microsoft Office Suite
- Complaint Management
- HR Support
- File and Records Management
- Analytical and Critical Thinking
- Operational Efficiency
- Daily Reports
- Adaptable to Changing Conditions
Timeline
Recruiter
Marsh McLennan
10.2025 - Current
EH&B Communication Specialis
Marsh McLennan
05.2023 - 10.2025
HR Support Specialist
EmployU Casselberry
07.2017 - 09.2018
Chiropractic Assistant/Front Desk 1
Pavlik, Chiropractic
01.2016 - 06.2017
CSR, Negotiations, Credit Counselor
Progressive Debt Relief
01.2008 - 10.2015
Associate of Science - Business Administration And Management
Valencia College