Nezzare Windham
El Paso,TX
Summary
Adaptable electronics technician with experience inspecting, installing and repairing medical devices and equipment. Talented in performing preventive maintenance and safety testing to alert staff of potential issues early and offer repair solutions. Sharp communicator with more than 5 years of identifying and addressing root cause issues. Personable when providing technical assistance to clinical staff.
Overview
24
24
years of professional experience
1
1
Certification
Work History
BIOMEDICAL TECHNICIAN INTERN
THE HOSPITALS OF PROVIDENCE, SIERRA CAMPUS
El Paso, TX
01.2026 - 02.2026
- Conducted preventive maintenance on a variety of medical devices, enhancing operational reliability.
- Documented information regarding installations, repairs and inventory checks.
- Performed Electrical Safety Inspections (ESI) and Performance Assurance (PA) inspections.
OPERATOR
EXPRESSPOINT TECHNOLOGY SERVICES
El Paso, TX
07.2025 - 08.2025
- Performed diagnostic testing on electronic products to ensure they pass all test cycles.
- Replaced damaged parts/components.
- Collected diagnostic information to document in tracking software.
CUSTOMER SERVICE REPRESENTATIVE
TRIWEST HEALTHCARE ALLIANCE
El Paso, TX
02.2016 - 10.2022
- Provided information about VA Healthcare referrals, authorizations and network providers.
- Assisted Providers and VA staff with claims inquiries.
- Handled caller complaints; provide appropriate solutions.
HELPDESK TECHNICIAN
GLACIER TECHNOLOGIES
El Paso, TX
08.2015 - 11.2015
- Provided technical support for hardware and software issues, ensuring timely resolution for user inquiries.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
CUSTOMER SUPPORT SPECIALIST
MEDPRO TECHNOLOGIES
El Paso, TX
06.2012 - 09.2013
- Provided technical assistance and support for computer systems, software, and hardware.
- Installed computer peripherals for users.
- Installed and configured Medical Software applications.
LEAD TECHNICIAN
FIELD SOLUTIONS
El Paso, TX
04.2012 - 05.2012
- Lead technician for the deployment of new desktop/laptop systems in a hospital environment.
- Migrated user data and resolved installation problems.
- Compiled the details of the deployment, reporting daily progress and/or delays in the deployment process to the project manager.
HELPDESK SPECIALIST
NCI INFORMATION SYSTEMS
El Paso, TX
11.2011 - 01.2012
- Assisted with life-cycle replacement of designated computers and migration from Windows XP to Windows 7.
- Installed, configured and restored end-user machines and profiles.
- Handled technical troubleshooting of software applications, including Microsoft Word, PowerPoint, and Excel.
HELPDESK TECHNICIAN
GLACIER TECHNOLOGIES
El Paso, TX
08.2010 - 10.2010
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
BEHAVIORAL HEALTH SPECIALIST
UNITED STATES ARMY 55TH MEDICAL COMPANY CSC
Indianapolis, IN/Baghdad, Iraq
06.2008 - 01.2010
- Performed intake and assessment of military and civilian personnel seeking behavioral health services in a combat environment.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits.
- Facilitated group therapy sessions addressing topics such as coping skills, stress management, and anger management, fostering a supportive environment for participants.
- Maintained accurate documentation of client progress and treatment plans in compliance with organizational policies and legal requirements.
BEHAVIORAL HEALTH SPECIALIST
UNITED STATES ARMY - ACTIVE DUTY
Washington, DC
04.2002 - 09.2006
- Conducted behavioral assessments to identify patient needs and develop tailored treatment plans.
- Collaborated with multidisciplinary teams to implement effective therapeutic interventions.
- Facilitated group therapy sessions, promoting engagement and communication among participants.
Education
Electronics Engineering Technician -
Western Technical College
02-2026
Bachelor of Social Work - undefined
Andrews University
08-1999
Skills
- Ability to work independently or with a team
- Ability to troubleshoot and solve problems
- Excellent communication skills
- Proven customer services skills with over 6 years of experience
- Electrosurgical analyzers
- OSHA regulations
- Equipment calibration
- Preventive Maintenance
- Documenting service tickets
Certification
- OSHA 30 certified 10/2024.
- ISCET Associate Certified Electronics Technician 06/2025.
- IPC J-STD-001 High Reliability Soldering Certified 05/2025.
- Certified Fiber Optics Technician 04/2025
Timeline
BIOMEDICAL TECHNICIAN INTERN
THE HOSPITALS OF PROVIDENCE, SIERRA CAMPUS
01.2026 - 02.2026
OPERATOR
EXPRESSPOINT TECHNOLOGY SERVICES
07.2025 - 08.2025
CUSTOMER SERVICE REPRESENTATIVE
TRIWEST HEALTHCARE ALLIANCE
02.2016 - 10.2022
HELPDESK TECHNICIAN
GLACIER TECHNOLOGIES
08.2015 - 11.2015
CUSTOMER SUPPORT SPECIALIST
MEDPRO TECHNOLOGIES
06.2012 - 09.2013
LEAD TECHNICIAN
FIELD SOLUTIONS
04.2012 - 05.2012
HELPDESK SPECIALIST
NCI INFORMATION SYSTEMS
11.2011 - 01.2012
HELPDESK TECHNICIAN
GLACIER TECHNOLOGIES
08.2010 - 10.2010
BEHAVIORAL HEALTH SPECIALIST
UNITED STATES ARMY 55TH MEDICAL COMPANY CSC
06.2008 - 01.2010
BEHAVIORAL HEALTH SPECIALIST
UNITED STATES ARMY - ACTIVE DUTY
04.2002 - 09.2006
Bachelor of Social Work - undefined
Andrews University
Electronics Engineering Technician -
Western Technical College
CORE COMPETENCIES
- Knowledge of OSHA safety guidelines
- Knowledge of Electrical safety testing of devices
- Experience in programming PLC ladder diagrams