Nfally Keita
Everett
Summary
Dedicated Clinical Service Representative with expertise in electronic health records, HIPAA compliance, and patient education. Committed to enhancing patient experiences through effective communication and meticulous clinical documentation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Service Representative
Medical Research Council
Fajara
02.2021 - 11.2025
- Assisted in maintaining accurate patient records and documentation for compliance purposes.
- Facilitated communication between research teams and participants to ensure clarity.
- Managed appointment scheduling using electronic health record systems efficiently.
- Trained new staff on administrative procedures and patient interaction protocols.
- Monitored inventory of clinical supplies to ensure availability for ongoing trials.
- Performed administrative duties such as filing, data entry, and scheduling appointments.
- Prepared reports summarizing daily activity including number of calls received, resolved issues.
- Adhered to HIPAA compliance standards when handling confidential patient information.
- Documented notes during patient visits.
- Educated patients about medications, procedures and physician's instructions.
Education
Associate of Science - Nursing
Gambia College
Brikama05-2017
Skills
- Electronic health records
- HIPAA compliance
- Patient education
- Appointment scheduling
- Clinical documentation
- Customer relationship management
- Report preparation
- Effective communication
- Patient care coordination
Certification
The Gambia Nurses and Mid-wives Council
Timeline
Clinical Service Representative
Medical Research Council
02.2021 - 11.2025
Associate of Science - Nursing
Gambia College