Ngan Le
Phoenix,AZ
Summary
Dynamic professional with a strong customer service focus and team building expertise, previously at Receptionist. Achieved enhanced service quality through effective staff training and optimized operations, resulting in improved guest satisfaction. Proficient in Excel for scheduling and inventory management, ensuring efficient front desk and restaurant operations.
Overview
7
7
years of professional experience
Work History
Receptionist Manager
Receptionist
Scottsdale, AZ
08.2019 - Current
- Managed front desk operations to ensure efficient guest check-in and check-out processes.
- Trained and supervised reception staff to enhance service quality and team performance.
- Implemented scheduling systems to optimize staff coverage during peak hours.
- Closed hours, counting money, opening and closing the store, and ordering supplies are all tasks that require attention. To keep track of all the necessary information, it’s important to use Excel and Word.
- Pick up the phone and make sales of services. Assist customers with all the necessary information.
Restaurant Manager
Waiter
Scottsdale, AZ
04.2019 - 05.2026
- Managed daily operations, ensuring exceptional service and customer satisfaction.
- Trained and mentored staff on best practices and service standards.
- Developed staff schedules to optimize coverage during peak hours.
- Implemented inventory control measures to reduce waste and manage costs.
Sales Associate
AT&T/ T-mobile and Verizon
Phoenix, AZ
01.2024 - 08.2025
- Assisted customers in selecting mobile devices and service plans tailored to individual needs
- Provided technical support for device troubleshooting and software updates
- Processed customer transactions accurately through point-of-sale systems
- Collaborated with team members to maintain store organization and visual merchandising
Education
Bachelor of Science - Hospitality Management
Grand Canyon University
Phoenix, AZ05.2022
Skills
Customer service focus
Greeting and managing services
Policy enforcement
Team building expertise
Timeline
Sales Associate
AT&T/ T-mobile and Verizon
01.2024 - 08.2025
Receptionist Manager
Receptionist
08.2019 - Current
Restaurant Manager
Waiter
04.2019 - 05.2026
Bachelor of Science - Hospitality Management
Grand Canyon University