Ngan To
Hockley,TX
Summary
Detail-oriented Healthcare Administration major from Sam Houston State University, with 4+ years of work experience. Aiming to leverage a proven knowledge of campaign management, brand management, and client relations skills to successfully fill the Healthcare Administrator role at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with the regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Medical Assistant
TDDC-Cypress
Cypress, Texas
04.2024 - Current
- Recorded patient vitals and treatment notes in chiropractic records.
- Guided patients through intake forms and clinic procedures.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Instructed new employees on proper techniques of performing daily tasks.
- Participated in quality improvement activities within the department.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Coordinated scheduling calendars across departments and priority workstreams.
- Managed appointment changes, cancellations, and conflict resolution for daily operations.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Coordinated with other departments regarding resources needed for specific projects.
- Verified patient insurance coverage for healthcare services and procedures.
- Reviewed eligibility details, copays, deductibles, and authorization requirements.
- Contacted payers to confirm benefits and resolve coverage questions.
- Flagged missing documentation and requested updated information from patients.
- Coordinated with billing and intake teams on insurance-related issues.
- Tracked pending verifications and followed up on unpaid claims.
- Verified prior authorization requests using payer guidelines and provider documentation.
- Submitted authorization forms through electronic health record systems and payer portals.
- Tracked pending requests and updated case status for clinical staff.
- Resolved authorization denials by gathering missing records and corrected codes.
- Communicated approval, denial, and appeal details to patients and providers.
- Maintained compliance with employer policies, HIPAA rules, and payer procedures.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
PATIENT CARE TECHNICIAN
Spine and Joint Chiropractic
Huntsville, Texas
08.2022 - 01.2023
- Transferred, admitted and discharged patients, complying with principles of safe patient handling.
- Exhibited desire to learn and upgrade skills by performing additional department or unit duties.
- Engaged in evidence-based best practices enhancing patient experience.
- Participated in multi-skilled activities, supporting patient-centered approach to achieving desired outcomes.
- Maintained chart and filed paperwork, facilitating clerical functions.
- Liaised with healthcare team members, supporting and reinforcing patient and family teaching plans.
- Recorded height and weight of patients.
- Kept patient information confidential to protect organization's value.
- Educated patients and families regarding examination, treatments and surgical procedures.
WAITRESS
3b's
Spring, TX
05.2018 - 01.2022
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Prepare checks that itemize and total meal costs and sales taxes.
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Education
BACHELOR OF SCIENCE (B.S.) - HEALTHCARE ADMINISTRATION
Sam Houston State University
Huntsville, TXSkills
- Patient monitoring
- Vital signs monitoring
- Clinical documentation
- EMR / EHR
- Healthcare software proficiency
- Medical records
- HIPAA compliance
- Insurance verification
- Prior authorization
- Care coordination
- Medical billing
- Insurance claims
- Appointment scheduling
- Admissions Support
- Payment collection
- Supply inventory
- Medical Supply Monitoring
- Equipment Cleaning and Inspection
- Equipment sterilization
- Treatment Room Sanitation
- Machine Preparation
- Lab Work
- Range of Motion Exercises
- Bilingual (English and Vietnamese)
- Office administration
- Admissions Support
- Medical Supply Stocking
- EHR charting
- Vital signs monitoring
- Insurance verification
- Prior authorization
- Appointment scheduling
Certification
TABC
Timeline
Medical Assistant
TDDC-Cypress
04.2024 - Current
PATIENT CARE TECHNICIAN
Spine and Joint Chiropractic
08.2022 - 01.2023
WAITRESS
3b's
05.2018 - 01.2022
BACHELOR OF SCIENCE (B.S.) - HEALTHCARE ADMINISTRATION
Sam Houston State University