Ngandu Joseph
Dallas
Summary
Adept at fostering partnerships and excelling in customer service, I significantly enhanced business operations and community engagement at Joseph Ngandu. Leveraging skills in social media marketing and pricing strategy, I boosted customer satisfaction and streamlined store maintenance, demonstrating strong adaptability and communication prowess.
Experienced with retail management, utilizing strategic planning to optimize store performance. Uses leadership skills to foster productive team environment. Track record of effective inventory management and customer relationship building.
Overview
9
9
years of professional experience
Work History
Shop Owner
Joseph Ngandu
05.2018 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
Amazon Op
Joseph Ngandu
07.2023 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Amazon Machine Operator
Joseph Ngandu
04.2021 - 03.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Npic Dog Food
Joseph Ngandu
05.2017 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
HVAC-R Mechanic
Joseph Ngandu
09.2015 - 02.2017
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Installed components to improve HVAC system performance.
Skills
- Networking and partnerships
- Pricing strategy
- Business operations
- Marketing experience
- Customer service background
- Store maintenance
- Marketing expertise
- Social media marketing
- Community engagement
- Waste reduction
- Sales strategy development
- Tax and legal compliance
- Shipment tracking
Languages
French
Native or Bilingual
Swahili
Native or Bilingual
English
Elementary
Timeline
Amazon Op
Joseph Ngandu
07.2023 - 12.2024
Amazon Machine Operator
Joseph Ngandu
04.2021 - 03.2023
Shop Owner
Joseph Ngandu
05.2018 - Current
Npic Dog Food
Joseph Ngandu
05.2017 - 01.2020
HVAC-R Mechanic
Joseph Ngandu
09.2015 - 02.2017
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