Ngetuai Bryan
Lakewood
Summary
Accomplished Manager with a proven track record at MacDonald's Restaurant, enhancing customer satisfaction and loyalty through effective leadership and strategy implementation. Skilled in cash handling and team leadership, I excel in performance management and mentoring, significantly improving team efficiency and service standards without exceeding a 55-word limit.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Manager
MacDonald's Restaurant
Lakewood
03.2021 - Current
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Assessed team member's skill sets and assigned tasks accordingly for optimal efficiency.
Cashier/Customer Service Representative
Bio water and ice market
Deredo
01.2013 - 12.2020
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
GED -
Smart Horizon
Florida02-2025
Skills
- Customer service
- Cash handling
- Lead generation
- Work prioritization
- Coaching and mentoring
- Sales techniques
- Documentation and reporting
- Safety procedures
- Performance management
- Team leadership
- Task delegation
- Recruiting and interviewing
Timeline
Manager
MacDonald's Restaurant
03.2021 - Current
Cashier/Customer Service Representative
Bio water and ice market
01.2013 - 12.2020
GED -
Smart Horizon